How e-commerce companies can reduce returns : research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery /

Online retailers frequently assume that pleasing customers requires shipping each item in an order as quickly as possible rather than assembling the entire order and delivering a consolidated shipment. But new research with an online fashion marketplace found that customers receiving consolidated sh...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Amorim, Pedro (Autor), Calvo, Eduard (Autor), Wagner, Laura (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : MIT Sloan Management Review, 2023.
Edición:[First edition].
Temas:
Returning goods.
Consumer behavior.
Electronic commerce.
Retours (Commerce)
Consommateurs > Comportement.
Commerce électronique.
Consumer behavior
Electronic commerce
Returning goods
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

LEADER 00000cam a22000007i 4500
001 OR_on1376385376
003 OCoLC
005 20231017213018.0
006 m o d
007 cr cnu|||unuuu
008 230418s2023 xx o 000 0 eng d
040 |a ORMDA  |b eng  |e rda  |e pn  |c ORMDA  |d OCLCF  |d OCLCO 
024 8 |a 53863MIT64326 
035 |a (OCoLC)1376385376 
037 |a 53863MIT64326  |b O'Reilly Media 
050 4 |a HF5415.5 
082 0 4 |a 658.8/12  |2 23/eng/20230418 
049 |a UAMI 
100 1 |a Amorim, Pedro,  |e author. 
245 1 0 |a How e-commerce companies can reduce returns :  |b research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery /  |c Pedro Amorim, Eduard Calvo, Laura Wagner. 
250 |a [First edition]. 
264 1 |a [Place of publication not identified] :  |b MIT Sloan Management Review,  |c 2023. 
300 |a 1 online resource (5 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
500 |a "Reprint 64326." 
520 |a Online retailers frequently assume that pleasing customers requires shipping each item in an order as quickly as possible rather than assembling the entire order and delivering a consolidated shipment. But new research with an online fashion marketplace found that customers receiving consolidated shipments were less likely to return items, lowering the retailer's logistics costs and improving sales. The authors suggest how to adapt fulfillment strategies in light of their findings. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Returning goods. 
650 0 |a Consumer behavior. 
650 0 |a Electronic commerce. 
650 6 |a Retours (Commerce) 
650 6 |a Consommateurs  |x Comportement. 
650 6 |a Commerce électronique. 
650 7 |a Consumer behavior  |2 fast 
650 7 |a Electronic commerce  |2 fast 
650 7 |a Returning goods  |2 fast 
700 1 |a Calvo, Eduard,  |e author. 
700 1 |a Wagner, Laura,  |e author. 
856 4 0 |u https://learning.oreilly.com/library/view/~/53863MIT64326/?ar  |z Texto completo (Requiere registro previo con correo institucional) 
994 |a 92  |b IZTAP 

Ejemplares similares