Cargando…
Body language in customer service /
Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body lan...
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Assemble You,
2023.
|
| Edición: | [First edition]. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cim a22000007i 4500 | ||
|---|---|---|---|
| 001 | OR_on1374878448 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o h | ||
| 006 | m o h | ||
| 007 | sz zunnnnnuneu | ||
| 007 | cr nnannnuuuuu | ||
| 008 | 230404s2023 xx nnnn o i n eng d | ||
| 040 | |a ORMDA |b eng |e rda |e pn |c ORMDA |d OCLCF | ||
| 024 | 8 | |a 125097AYPOD | |
| 035 | |a (OCoLC)1374878448 | ||
| 037 | |a 125097AYPOD |b O'Reilly Media | ||
| 050 | 4 | |a HF5415.5 | |
| 082 | 0 | 4 | |a 658.812 |2 23/eng/20230404 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Body language in customer service / |c Assemble You. |
| 250 | |a [First edition]. | ||
| 264 | 1 | |a [Place of publication not identified] : |b Assemble You, |c 2023. | |
| 300 | |a 1 online resource (1 audio file (10 min.)) | ||
| 306 | |a 001000 | ||
| 336 | |a spoken word |b spw |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 344 | |a digital |2 rdatr | ||
| 347 | |a audio file |2 rdaft | ||
| 520 | |a Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It's often not what you say but how it's said that has the most impact and the greatest lasting effect on a customer. In this track, we'll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it's so important to take into account. Learning Objectives Identify the relevance of body language in customer service Examine how you can use better body language to improve your ability to deal with customers face-to-face Establish why it's so important to take non-verbal communication into account in customer service roles. | ||
| 588 | 0 | |a Online resource; title from title details screen (O'Reilly, viewed April 4, 2023). | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 7 | |a Customer services. |2 fast |0 (OCoLC)fst00885545 | |
| 655 | 7 | |a Audiobooks. |2 fast |0 (OCoLC)fst01726208 | |
| 655 | 7 | |a Audiobooks. |2 lcgft | |
| 710 | 2 | |a Assemble You, |e issuing body. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/125097AYPOD/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||