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The essentials of face-to-face customer service /
Welcome to Audio Learning from Assemble You. In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. Some institutions and companies are only just opening up again to face-to-face interactions with customers and clients after a long...
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Assemble You,
2023.
|
| Edición: | [First edition]. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 520 | |a Welcome to Audio Learning from Assemble You. In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. Some institutions and companies are only just opening up again to face-to-face interactions with customers and clients after a long period of remote working. It is essential that we are aware and reminded of key components of this type of customer-facing transaction to ensure a positive and productive experience for all concerned. What is face-to-face customer service? Although we can see faces and speak to each other via a screen, face-to-face means in person and physically present with the other person. At a time when it is so convenient to just log into Zoom or other communication software and hold calls, meetings, and training, why is face-to-face customer service so important? And how do we get it right? Learning Objectives Identify what face-to-face customer service is and how it differs from online customer service Examine the benefits of face-to-face customer service Discover the essentials of providing good face-to-face customer service. | ||
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