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Reinventing ITIL® and DevOps with digital transformation : essential guidance to accelerate the process /
The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product mode...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Berkeley, CA] :
Apress L. P.,
[2023]
|
| Edición: | Second edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Intro
- Table of Contents
- About the Author
- About the Technical Reviewer
- Introduction
- Part I: ITIL to DevOps
- Chapter 1: Introduction to DevOps
- What Exactly Is DevOps?
- DevOps with an Example
- Why DevOps?
- Let's Look at the Scope
- The Benefits of Transforming into DevOps
- Insight from the State of DevOps Report
- DevOps Principles
- Culture
- Automation
- Lean
- Measurement
- Sharing
- Elements of DevOps
- People
- DevOps Team
- The Basis for a DevOps Team
- An Example of a DevOps Team
- Processes
- Continuous Integration
- An Illustration
- Continuous Delivery
- Who Employs Continuous Delivery?
- Automation Testing vs. Continuous Testing
- Continuous Deployment
- Continuous Delivery vs. Continuous Deployment
- Technology
- Choosing the Right Tool
- Categories of Tools
- Source Code Repositories
- Hosting Services
- Orchestrators
- Deployment and Environment Provisioning
- Testing
- Is DevOps the End of Ops?
- Summary
- Chapter 2: ITIL Basics
- IT Service Management and ITIL
- The Conception of ITIL
- Competition to ITIL
- Understanding Services
- Service Types (Components)
- Core Services
- Enabling Services
- Enhancement Services
- Understanding Processes
- Understanding Functions
- Functions in ITIL
- Processes vs. Functions
- ITIL Service Lifecycle
- Service Strategy
- Service Strategy Processes
- Service Design
- Service Design Processes
- Service Transition
- Service Transition Processes
- Service Operations
- Service Operations Processes
- Continual Service Improvement
- Continual Service Improvement Process
- ITIL Roles
- Service Owner
- Process Owner
- Process Manager
- Process Practitioner
- RACI Matrix
- An Example of RACI
- Tips on RACI Creation
- ITIL V3 and ITIL 4
- The Service Lifecycle Is Dead
- Introducing Practices
- Service Has a New Definition
- Governance Is a New Kid on the Block
- Automation Is In
- Summary
- Chapter 3: ITIL and DevOps: An Analysis
- Product vs. Services
- Big Ticket Conflicts
- Which Is It: Sequential vs. Concurrent?
- Let's Discuss Batch Sizes
- It's All About the Feedback
- The Silo Culture
- What Is Configuration Management?
- Continuous Deployment Makes Release Management Irrelevant
- Union of Mindsets
- The Case for ITIL Adaptation with DevOps
- To Conclude
- Summary
- Chapter 4: Integration: Alignment of Processes
- Analysis of ITIL Phases
- Analysis: Service Strategy Phase
- Strategy Management for IT Services
- Service Portfolio Management
- Financial Management for IT Services
- Demand Management
- Business Relationship Management
- Analysis: Service Design Phase
- Design Coordination
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- Business Capacity Management
- Service Capacity Management
- Component Capacity Management
- IT Service Continuity Management