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Reinventing ITIL® and DevOps with digital transformation : essential guidance to accelerate the process /
The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product mode...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Berkeley, CA] :
Apress L. P.,
[2023]
|
| Edición: | Second edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Krishna Kaiser, Abhinav, |e author. | |
| 245 | 1 | 0 | |a Reinventing ITIL® and DevOps with digital transformation : |b essential guidance to accelerate the process / |c Abhinav Krishna Kaiser. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a [Berkeley, CA] : |b Apress L. P., |c [2023] | |
| 300 | |a 1 online resource (491 p.) | ||
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| 520 | |a The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately. This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise. The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects. What You Will Learn Understand digital transformation Leverage the battle tank framework for digital transformation Gain insight into the confluence of DevOps and ITIL Adapt ITIL processes in DevOps projects Move organizations from a project to a product-led model Lead teams in a digital world Manage the work of remote teams Who This Book Is For IT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age. | ||
| 588 | |a Description based on online resource; title from digital title page (viewed on March 14, 2023). | ||
| 505 | 0 | |a Intro -- Table of Contents -- About the Author -- About the Technical Reviewer -- Introduction -- Part I: ITIL to DevOps -- Chapter 1: Introduction to DevOps -- What Exactly Is DevOps? -- DevOps with an Example -- Why DevOps? -- Let's Look at the Scope -- The Benefits of Transforming into DevOps -- Insight from the State of DevOps Report -- DevOps Principles -- Culture -- Automation -- Lean -- Measurement -- Sharing -- Elements of DevOps -- People -- DevOps Team -- The Basis for a DevOps Team -- An Example of a DevOps Team -- Processes -- Continuous Integration -- An Illustration | |
| 505 | 8 | |a Continuous Delivery -- Who Employs Continuous Delivery? -- Automation Testing vs. Continuous Testing -- Continuous Deployment -- Continuous Delivery vs. Continuous Deployment -- Technology -- Choosing the Right Tool -- Categories of Tools -- Source Code Repositories -- Hosting Services -- Orchestrators -- Deployment and Environment Provisioning -- Testing -- Is DevOps the End of Ops? -- Summary -- Chapter 2: ITIL Basics -- IT Service Management and ITIL -- The Conception of ITIL -- Competition to ITIL -- Understanding Services -- Service Types (Components) -- Core Services -- Enabling Services | |
| 505 | 8 | |a Enhancement Services -- Understanding Processes -- Understanding Functions -- Functions in ITIL -- Processes vs. Functions -- ITIL Service Lifecycle -- Service Strategy -- Service Strategy Processes -- Service Design -- Service Design Processes -- Service Transition -- Service Transition Processes -- Service Operations -- Service Operations Processes -- Continual Service Improvement -- Continual Service Improvement Process -- ITIL Roles -- Service Owner -- Process Owner -- Process Manager -- Process Practitioner -- RACI Matrix -- An Example of RACI -- Tips on RACI Creation -- ITIL V3 and ITIL 4 | |
| 505 | 8 | |a The Service Lifecycle Is Dead -- Introducing Practices -- Service Has a New Definition -- Governance Is a New Kid on the Block -- Automation Is In -- Summary -- Chapter 3: ITIL and DevOps: An Analysis -- Product vs. Services -- Big Ticket Conflicts -- Which Is It: Sequential vs. Concurrent? -- Let's Discuss Batch Sizes -- It's All About the Feedback -- The Silo Culture -- What Is Configuration Management? -- Continuous Deployment Makes Release Management Irrelevant -- Union of Mindsets -- The Case for ITIL Adaptation with DevOps -- To Conclude -- Summary | |
| 505 | 8 | |a Chapter 4: Integration: Alignment of Processes -- Analysis of ITIL Phases -- Analysis: Service Strategy Phase -- Strategy Management for IT Services -- Service Portfolio Management -- Financial Management for IT Services -- Demand Management -- Business Relationship Management -- Analysis: Service Design Phase -- Design Coordination -- Service Catalog Management -- Service Level Management -- Availability Management -- Capacity Management -- Business Capacity Management -- Service Capacity Management -- Component Capacity Management -- IT Service Continuity Management | |
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