EQ Interview : Finding Employees with High Emotional Intelligence.

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The only book of its kind- co-published with the Society for Human Resource Management.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: LYNN, Adele B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Saranac Lake : AMACOM, 2008.
Edición:1st ed.
Temas:
Employee selection.
Emotional intelligence > Examinations, questions, etc.
Core competencies.
Employment interviewing.
Work > Psychological aspects.
Personnel > Sélection.
Compétences de base.
Entretiens d'embauche.
Travail > Aspect psychologique.
Core competencies
Employee selection
Employment interviewing
Work > Psychological aspects
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Intro
  • Contents
  • 1 Introduction
  • 2 The Five Areas of Emotional Intelligence and the EQ Job Competencies
  • 3 Self-Awareness
  • Competency 1: Impact on Others
  • Competency 2: Emotional and Inner Awareness
  • Competency 3: Accurate Assessment of Skills and Abilities
  • 4 Self-Control or Self-Management
  • Competency 1: Emotional Expression
  • Competency 2: Courage or Assertiveness
  • Competency 3: Resilience
  • Competency 4: Planning the Tone of Conversations
  • 5 Empathy
  • Competency 1: Respectful Listening
  • Competency 2: Feeling the Impact on Others
  • Competency 3: Service Orientation
  • 6 Social Expertness
  • Competency 1: Building Relationships
  • Competency 2: Collaboration
  • Competency 3: Conflict Resolution
  • Competency 4: Organizational Savvy
  • 7 Personal Influence: Influencing Self
  • Competency 1: Self-Confidence
  • Competency 2: Initiative and Accountability
  • Competency 3: Goal Orientation
  • Competency 4: Optimism
  • Competency 5: Flexibility and Adaptability
  • 8 Personal Influence: Influencing Others
  • Competency 1: Leading Others
  • Competency 2: Creating a Positive Work Climate
  • Competency 3: Getting Results Through Others
  • 9 Mastery of Purpose and Vision
  • Competency 1: Understanding One's Purpose and Values
  • Competency 2: Taking Actions Toward One's Purpose
  • Competency 3: Authenticity
  • 10 The EQ Fraud and Other Warning Signs
  • All One-Sided: Too Good to Be True
  • Other Behavior Trends
  • A Word About Instinct
  • 11 A Final Word
  • Appendix 1. Emotional Intelligence Table of Competencies
  • Appendix 2. Questions by Area and Competencies
  • Index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • About the Author.

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