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Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers /
Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Norwich :
TSO,
[2022]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | OR_on1360433077 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 230117t20222022enka ob 000 0 eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d N$T |d EBLCP |d UKAHL |d OCLCF |d ORMDA |d OCLCO | ||
| 019 | |a 1346358621 | ||
| 020 | |a 9780113318445 |q (electronic bk.) | ||
| 020 | |a 0113318448 |q (electronic bk.) | ||
| 020 | |a 9780113318438 | ||
| 020 | |a 011331843X | ||
| 035 | |a (OCoLC)1360433077 |z (OCoLC)1346358621 | ||
| 037 | |a 9780113318438 |b O'Reilly Media | ||
| 050 | 4 | |a T58.64 | |
| 082 | 0 | 4 | |a 004.068/8 |2 23/eng/20230118 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Barrow, David, |e author. | |
| 245 | 1 | 0 | |a Co-creating value in organisations with ITIL 4 : |b a guide for consultants, executives and managers / |c David Barrow. |
| 264 | 1 | |a Norwich : |b TSO, |c [2022] | |
| 300 | |a 1 online resource : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (Ebsco, viewed January 18, 2023). | |
| 505 | 0 | |a Intro -- Copyright Page -- Contents -- List of figures and tables -- About the author -- Foreword 1 -- Foreword 2 -- Preface -- Acknowledgements -- Dedication -- Chapter 1: Where to start -- 1.1 The ITIL guiding principles -- 1.2 Continual improvement -- 1.3 Disruption and innovation -- learn, unlearn, and relearn -- 1.4 Continual improvement as a practice -- 1.5 Organizational change management in action -- 1.6 In summary -- Chapter 2: ITIL -- it's not just about IT -- 2.1 The changing role of IT -- 2.2 Why ITIL isn't just IT -- 2.3 ITIL and the enterprise -- 2.4 The ITIL service value system | |
| 505 | 8 | |a 2.5 The four dimensions -- 2.6 In summary -- Chapter 3: Defining values -- 3.1 Personal values -- 3.2 Organizational values -- 3.3 In summary -- Chapter 4: Balancing organizational perspectives -- 4.1 Organizational governance -- 4.2 Ethics -- 4.3 Agility -- 4.4 Leadership -- 4.5 Culture -- 4.6 In summary -- Chapter 5: Balancing supplier perspectives -- 5.1 Engagement -- 5.2 Collaboration -- 5.3 Supplier governance -- 5.4 In summary -- Chapter 6: Co-creating value with customers -- 6.1 The evolution of ITIL -- 6.2 Innovation -- 6.3 Viability -- 6.4 ITIL 4 and the customer journey -- 6.5 Outcomes | |
| 505 | 8 | |a 6.6 In summary -- Chapter 7: Creating value through knowledge -- 7.1 Knowledge management -- 7.2 Defining the value of knowledge -- 7.3 Using knowledge to achieve a balance -- 7.4 Knowledge and the value of tools -- 7.5 In summary -- Chapter 8: The value of reporting -- 8.1 Representative reporting -- 8.2 Operational reporting -- 8.3 The watermelon effect -- 8.4 Balancing quality with quantity -- 8.5 C-level information -- 8.6 Affecting value through commentary -- 8.7 In summary -- Chapter 9: Practice makes perfect -- 9.1 The real world -- 9.2 Thinking outside the trenches | |
| 505 | 8 | |a 9.3 Practices -- a case study -- 9.4 Proof-of-concept services -- 9.5 Value-based decisions -- 9.6 In summary -- Chapter 10: The value of peeking under the cover -- 10.1 Measuring success -- 10.2 Fragile services -- 10.3 Balancing dependencies -- 10.4 A fragile case study (personal story) -- 10.5 In summary -- Chapter 11: One language -- Chapter 12: The end -- or just the beginning? -- Glossary -- Further research -- Notes | |
| 520 | |a Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a ITIL (Information technology management standard) | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 6 | |a ITIL (Norme) | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a ITIL (Information technology management standard) |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Barrow, David |t Co-creating value in organisations with ITIL 4 |d London : The Stationery Office Ltd,c2022 |z 9780113318438 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780113318438/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a EBSCOhost |b EBSC |n 3399376 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH40828585 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL7101152 | ||
| 994 | |a 92 |b IZTAP | ||