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The art of active listening : how people at work feel heard, valued, and understood /
"Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI i...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oakland, CA :
Berrett-Koehler Publishers, Inc.,
[2023]
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a22000008i 4500 | ||
|---|---|---|---|
| 001 | OR_on1354547239 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 220928s2023 cau ob 001 0 eng | ||
| 010 | |a 2022046626 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d OCLCF |d YDX |d ORMDA |d N$T |d VP@ |d LANGC |d TOH |d UKAHL |d GGVRL |d OCLCQ |d OCLCO | ||
| 019 | |a 1373623651 | ||
| 020 | |a 9781523003914 | ||
| 020 | |a 152300391X | ||
| 020 | |a 9781523003891 |q (pdf) | ||
| 020 | |a 1523003898 | ||
| 020 | |a 9781523003907 |q (epub) | ||
| 020 | |a 1523003901 | ||
| 020 | |z 9781523003884 |q (paperback) | ||
| 029 | 1 | |a AU@ |b 000073170535 | |
| 035 | |a (OCoLC)1354547239 |z (OCoLC)1373623651 | ||
| 037 | |a 9781523003907 |b O'Reilly Media | ||
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| 050 | 0 | 0 | |a BF323.L5 |
| 082 | 0 | 0 | |a 153.6/8 |2 23/eng/20221212 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Younger, Heather R., |e author. | |
| 245 | 1 | 4 | |a The art of active listening : |b how people at work feel heard, valued, and understood / |c Heather R. Younger. |
| 250 | |a First edition. | ||
| 263 | |a 2304 | ||
| 264 | 1 | |a Oakland, CA : |b Berrett-Koehler Publishers, Inc., |c [2023] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction: How Well Do You Listen? -- Recognize the Unsaid -- Seek to Understand -- Decode -- Act -- Close The Loop -- Conclusion: Are You Ready to Become a Better Active Listener? | |
| 520 | |a "Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiatives, we aren't hearing each other. Heather Younger says what we need is a new change model for organizational listening. She illustrates five steps in the "cycle of listening": 1. Recognize what's not being said-Pick up important signals, including nonverbal ones, in our environments. 2. Seek to understand-Step outside our own experiences to uncover the needs and perceptions of our colleagues. 3. Decode-Reflect on what we hear to gain a deeper understanding. 4. Act-Apply this understanding to create and communicate a plan of action. 5. Close the loop-Connect the dots between what we hear and what we will do in response. This book will help break our current listening cycles so we can implement one that honors all parties and works for the long haul. Discussion guide is available in the book for reading groups and book clubs"-- |c Provided by publisher. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher; resource not viewed. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Listening. | |
| 650 | 0 | |a Attention. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 6 | |a Écoute (Psychologie) | |
| 650 | 6 | |a Attention. | |
| 650 | 7 | |a Attention |2 fast | |
| 650 | 7 | |a Interpersonal relations |2 fast | |
| 650 | 7 | |a Listening |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Younger, Heather R. |t Art of active listening |b First edition. |d Oakland, CA : Berrett-Koehler Publishers, Inc., [2023] |z 9781523003884 |w (DLC) 2022046625 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781523003907/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Gale Cengage Learning |b GVRL |n GVRL56VV | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH40658175 | ||
| 938 | |a YBP Library Services |b YANK |n 304671592 | ||
| 938 | |a EBSCOhost |b EBSC |n 3378050 | ||
| 994 | |a 92 |b IZTAP | ||