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The salesforce business analyst handbook : proven business analysis techniques and processes for a superior user experience and adoption /
Become a proficient Salesforce business analyst with the help of expert recommendations, techniques, best practices, and practical advice Purchase of the print or Kindle book includes a free eBook in the PDF format. Key Features Learn the intricacies and nuances of every stage of a project's im...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Publishing,
2022.
|
| Edición: | 1st edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright and Credits
- Contributors
- About the reviewers
- Table of Contents
- Preface
- Part 1: Planning and Analysis
- BRD/Prioritized Product Backlog
- Chapter 1: Identifying Requirements
- The role of business analysis in identifying requirement sources
- Types of requirements
- Securing support from the project sponsor
- Common sources where you can identify business requirements
- Document analysis
- Identify key stakeholders
- Navigate the organization
- Current system usage
- Identify the key end user
- Needs decomposition
- Get a system walkthrough
- Active participation
- Existing systems
- Note-taking
- Assumptions
- Meeting minutes
- Real-life scenarios with examples
- Scenario 1
- Scenario 2
- Scenario 3
- Practical tips for success
- Summary
- Questions
- Further reading
- Chapter 2: Elicitation and Document Requirements
- Elicitation planning
- Elicitation tasks
- Requirement elicitation techniques
- Observation
- Brainstorming
- Surveys
- Interviews / focus groups
- Conference room pilots / requirements workshops
- Prototyping
- Process models
- User stories
- Requirement documentation
- The art of elicitation
- Practical tips for success
- Summary
- Questions
- Further reading
- Chapter 3: Prioritizing Requirements
- The importance of requirement prioritization
- Reviewing prioritization techniques
- MoSCoW analysis
- Story mapping
- Dependency map between requirements
- Managing prioritization meetings
- Practical tips for success
- Simple CRM requirement prioritization and roadmap scenario
- Summary
- Questions
- Further reading
- Chapter 4: Process Flows
- "As-Is" versus "To-Be"
- Reviewing the process flow
- Process flow types
- Understanding and capturing the current state "as-is"
- Current state swim lane process flow diagram
- Proven techniques to capture the current state
- Identifying gaps and improvement/automation opportunities
- Developing the future state
- "to-be"
- Future state swim lane process flow diagram
- Benefits of creating process flows
- Summary
- Questions
- Further reading
- Chapter 5: Business Requirements Document
- Reviewing the need for business requirements documentation
- Understanding user requirements and use cases
- Exploring functional and non-functional requirements
- Functional requirements
- Non-functional requirements
- Learning what level of detail is sufficient
- Requirements matrix (prioritized product backlog)
- Explaining a typical business requirement document and its key attributes
- Practical tips for success
- Summary
- Questions
- Further reading
- Part 2: Design, Development, and Testing
- Iterative Cycles with Prototypes and Conference Room Pilots
- Chapter 6: Solution Design and Functional Document
- Understanding solution design
- Identifying functional requirements
- Identifying non-functional requirements