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The four factors of trust : how organizations can earn lifelong loyalty /
The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter...
| Clasificación: | Libro Electrónico |
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| Autores principales: | , |
| Otros Autores: | |
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Ascent Audio,
2022.
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| Edición: | [First edition]. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners. With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in. |
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| Descripción Física: | 1 online resource (1 audio file (7 hr., 42 min.)) |
| Tiempo de Juego: | 07:42:00 |
| ISBN: | 9781663721877 1663721874 9781663721860 1663721866 |