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Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton :
Productivity Press,
2022.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover
- Endorsements Page
- Half Title
- Title Page
- Copyright Page
- Table of Contents
- Preface
- Acknowledgements
- About the Author
- Chapter 1 People Management
- Introduction
- Guideline Management Principles
- Managing Holiday Planning
- Sickness and Absence Management
- Employee Attrition
- Partial Management Control
- Betterment
- Fundamental Working Conditions
- Dismissal
- Full Management Control
- Financial Reward
- Lack of Skills
- Management Culture
- Driving Skills
- The Role Is Too Physically Demanding
- Return-To-Work (RTW) Interview
- Driver Debrief
- Conducting Disciplinaries
- Calculating Driver Resource
- Notes
- Chapter 2 Fleet Management
- Introduction
- Calculating the Fleet Size
- Organisational Design
- The Head of Fleet
- The Two Sides of Fleet Organisational Design
- Internal Stakeholders
- External Stakeholders
- FTA (Logistics UK)
- Breakdown and Recovery
- Telematics
- Is Telematics Worth Implementing?
- What Is Telematics?
- Other Factors to Consider
- Defect and Accident Reporting
- Defect Reporting and Management
- Weekly Vehicle Check
- Accident Management
- Period Senior Accident Review
- Ancillary Devices That Aid Accident Reduction
- Fleet KPIs (Key Performance Indicators)
- Fleet: Challenging "Perceived Wisdom"
- Double-Shifting
- Enhanced Vehicle Design
- Cubic and Weight Capacity
- Weight Capacity
- Insurance and Weight Capacity
- Electric vs. Hydrogen Engine
- Vehicle Replacement
- Fuel Management
- Notes
- Chapter 3 Route Scheduling
- Introduction
- Organisational Design
- Which Organisational Model Is Best?
- Planner Renumeration and Training
- Manual vs. Software and Which Package?
- Do Not Blame the Scheduling Software, without First Examining Business Data Integrity
- Scheduling Principles
- Proof of Concept
- The Planner and Software Interface
- Driver Start Time
- Setting SMVs1 (Standard Minute Values) for Customer On-Site Time
- Two Methods of Deploying Scheduling Software
- Validating Route Efficiency
- "Miss" Notification
- Depot Strategic Modelling
- Rationalising the Depot Network
- Retention Payments
- Notes
- Chapter 4 Minimising Non-Productive Hours
- Introduction
- Minimising On-Depot Time (Non-Productive Time)
- Why Is This Important?
- Start of Day GtG Time
- GtG Metrics
- Avoid Returning to Depot to Take a Break
- Chapter 5 Driver Debrief
- Introduction
- Essential Output from the Debrief Process
- Other Debrief Related Benefits
- How Long Should Debrief Take?
- Who Should Conduct the Debrief?
- HGV Tachograph Analysis
- Note
- Chapter 6 Customer Service
- Introduction
- Notes
- Chapter 7 Managing Complaints
- Introduction
- Notes
- Chapter 8 KPIs, the Balance Scorecard, and Basic Financial Models
- Introduction
- Balance Scorecard
- Basic Depot "Trading" (Periodic Financial Review)
- Notes