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Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton :
Productivity Press,
2022.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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|---|---|---|---|
| 001 | OR_on1350689785 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
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| 040 | |a EBLCP |b eng |c EBLCP |d TYFRS |d OCLCF |d ORMDA |d OCLCO | ||
| 020 | |a 9781000821338 | ||
| 020 | |a 1000821331 | ||
| 020 | |a 9781003323822 |q (electronic bk.) | ||
| 020 | |a 1003323820 |q (electronic bk.) | ||
| 020 | |a 9781000821321 |q (electronic bk. : PDF) | ||
| 020 | |a 1000821323 |q (electronic bk. : PDF) | ||
| 024 | 7 | |a 10.4324/9781003323822 |2 doi | |
| 035 | |a (OCoLC)1350689785 | ||
| 037 | |a 9781003323822 |b Taylor & Francis | ||
| 037 | |a 9781000821338 |b O'Reilly Media | ||
| 050 | 4 | |a HD56 | |
| 072 | 7 | |a BUS |x 078000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 073000 |2 bisacsh | |
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| 082 | 0 | 4 | |a 658.5 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Woodland, Colin, |e author. | |
| 245 | 1 | 0 | |a Improving Productivity and Service in Depot Businesses |h [electronic resource] : |b How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction. |
| 260 | |a Milton : |b Productivity Press, |c 2022. | ||
| 300 | |a 1 online resource (218 p.) | ||
| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a Cover -- Endorsements Page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- About the Author -- Chapter 1 People Management -- Introduction -- Guideline Management Principles -- Managing Holiday Planning -- Sickness and Absence Management -- Employee Attrition -- Partial Management Control -- Betterment -- Fundamental Working Conditions -- Dismissal -- Full Management Control -- Financial Reward -- Lack of Skills -- Management Culture -- Driving Skills -- The Role Is Too Physically Demanding -- Return-To-Work (RTW) Interview | |
| 505 | 8 | |a Driver Debrief -- Conducting Disciplinaries -- Calculating Driver Resource -- Notes -- Chapter 2 Fleet Management -- Introduction -- Calculating the Fleet Size -- Organisational Design -- The Head of Fleet -- The Two Sides of Fleet Organisational Design -- Internal Stakeholders -- External Stakeholders -- FTA (Logistics UK) -- Breakdown and Recovery -- Telematics -- Is Telematics Worth Implementing? -- What Is Telematics? -- Other Factors to Consider -- Defect and Accident Reporting -- Defect Reporting and Management -- Weekly Vehicle Check -- Accident Management -- Period Senior Accident Review | |
| 505 | 8 | |a Ancillary Devices That Aid Accident Reduction -- Fleet KPIs (Key Performance Indicators) -- Fleet: Challenging "Perceived Wisdom" -- Double-Shifting -- Enhanced Vehicle Design -- Cubic and Weight Capacity -- Weight Capacity -- Insurance and Weight Capacity -- Electric vs. Hydrogen Engine -- Vehicle Replacement -- Fuel Management -- Notes -- Chapter 3 Route Scheduling -- Introduction -- Organisational Design -- Which Organisational Model Is Best? -- Planner Renumeration and Training -- Manual vs. Software and Which Package? | |
| 505 | 8 | |a Do Not Blame the Scheduling Software, without First Examining Business Data Integrity -- Scheduling Principles -- Proof of Concept -- The Planner and Software Interface -- Driver Start Time -- Setting SMVs1 (Standard Minute Values) for Customer On-Site Time -- Two Methods of Deploying Scheduling Software -- Validating Route Efficiency -- "Miss" Notification -- Depot Strategic Modelling -- Rationalising the Depot Network -- Retention Payments -- Notes -- Chapter 4 Minimising Non-Productive Hours -- Introduction -- Minimising On-Depot Time (Non-Productive Time) -- Why Is This Important? | |
| 505 | 8 | |a Start of Day GtG Time -- GtG Metrics -- Avoid Returning to Depot to Take a Break -- Chapter 5 Driver Debrief -- Introduction -- Essential Output from the Debrief Process -- Other Debrief Related Benefits -- How Long Should Debrief Take? -- Who Should Conduct the Debrief? -- HGV Tachograph Analysis -- Note -- Chapter 6 Customer Service -- Introduction -- Notes -- Chapter 7 Managing Complaints -- Introduction -- Notes -- Chapter 8 KPIs, the Balance Scorecard, and Basic Financial Models -- Introduction -- Balance Scorecard -- Basic Depot "Trading" (Periodic Financial Review) -- Notes | |
| 500 | |a Chapter 9 The Management Operating Rhythm (Drumbeat) | ||
| 520 | |a This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure. | ||
| 545 | 0 | |a Following graduation in 1986 from Cranfield with a Master of Science in Logistics, Colin Woodland has developed his career in FMCG logistics from middle to senior management. Since 2000 he has held four Board positions in Secure Logistics businesses within the UK and Sweden. As Operations Director with Cash UK (4.5 years) he was responsible for 6,500 employees and 2,200 Fleet of specialist vehicles across 50 locations driving efficiency improvements of £30m. Since 2009 Colin has held International roles regarding Security & Operations across 69 businesses spanning five continents. Colin's previous positions include: -- Managing DirectorManaging Director, SECURE LOGISTICS SOLUTIONS LTD -- Chief Operating OfficerChief Operating Officer, phs Group -- Group Operations & Integration DirectorGroup Operations & Integration Director, VPS, The Vacant Property Specialists | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Industrial productivity. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Terminals (Transportation) | |
| 650 | 6 | |a Productivité. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Distribution |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Commerce |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Production & Operations Management |2 bisacsh | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Industrial productivity |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 650 | 7 | |a Terminals (Transportation) |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Woodland, Colin |t Improving Productivity and Service in Depot Businesses |d Milton : Productivity Press,c2022 |z 9781032347820 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781000821338/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL7133107 | ||
| 994 | |a 92 |b IZTAP | ||