Metrics-based IT service management

This title offers and explains key metrics for the important areas of IT management. It helps to adopt and adapt them, to develop your own measurement and reporting system. It introduces some basics of the system dynamics - an important and fascinating perspective on the process management.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Isaychenko, Dimitry (Autor), Demin, Pavel (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : The Stationery Office Ltd, 2022.
Temas:
Information technology > Management.
Support services (Management)
Computer service industry > Management.
Technologie de l'information > Gestion.
Services de soutien (Gestion)
Services informatiques > Gestion.
Electronic books.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:This title offers and explains key metrics for the important areas of IT management. It helps to adopt and adapt them, to develop your own measurement and reporting system. It introduces some basics of the system dynamics - an important and fascinating perspective on the process management.
Notas:Description based upon print version of record.
Descripción Física:1 online resource (123 p.)
ISBN:9780113318377
0113318375

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