A complaint is a gift : how to learn from critical feedback and recover customer loyalty /

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Barlow, Janelle, 1943- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
Edición:3rd edition, revised and updated.
Temas:
Consumer complaints.
Customer services.
Consommateurs > Plaintes.
Service à la clientèle.
Consumer complaints
Customer services
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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245 1 2 |a A complaint is a gift :  |b how to learn from critical feedback and recover customer loyalty /  |c Janelle Barlow. 
250 |a 3rd edition, revised and updated. 
264 1 |a Oakland, CA :  |b Berrett-Koehler Publishers, Inc.,  |c 2022. 
300 |a 1 online resource (224 pages) 
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338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
520 |a The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Consumer complaints. 
650 0 |a Customer services. 
650 6 |a Consommateurs  |x Plaintes. 
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650 7 |a Customer services  |2 fast 
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