A complaint is a gift : how to learn from critical feedback and recover customer loyalty /

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Barlow, Janelle, 1943- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
Edición:3rd edition, revised and updated.
Temas:
Consumer complaints.
Customer services.
Consommateurs > Plaintes.
Service à la clientèle.
Consumer complaints
Customer services
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Descripción Física:1 online resource (224 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9781523002955
1523002956

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