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Friction/Reward : be your customer's first choice /
Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author o...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Harlow, England :
Pearson,
2019.
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a22000007i 4500 | ||
|---|---|---|---|
| 001 | OR_on1345242217 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 220920s2019 enka ob 001 0 eng d | ||
| 040 | |a ORMDA |b eng |e rda |e pn |c ORMDA |d OCLCF |d OCLCQ | ||
| 020 | |z 9781292234946 | ||
| 020 | |z 1292234946 | ||
| 035 | |a (OCoLC)1345242217 | ||
| 037 | |a 9781292234960 |b O'Reilly Media | ||
| 050 | 4 | |a HF5415.335 | |
| 082 | 0 | 4 | |a 658.8/12 |2 23/eng/20220920 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Hammond, Richard |c (Retail management consultant), |e author. | |
| 245 | 1 | 0 | |a Friction/Reward : |b be your customer's first choice / |c Richard Hammond. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Harlow, England : |b Pearson, |c 2019. | |
| 264 | 4 | |c Ã2019 | |
| 300 | |a 1 online resource (xxiv, 190 pages) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (page 185) and index. | ||
| 520 | |a Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author of Smart Retail 4e. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer loyalty. | |
| 650 | 7 | |a Consumer satisfaction. |2 fast |0 (OCoLC)fst00876403 | |
| 650 | 7 | |a Customer loyalty. |2 fast |0 (OCoLC)fst00885531 | |
| 650 | 7 | |a Customer relations. |2 fast |0 (OCoLC)fst00885533 | |
| 776 | 0 | 8 | |i Print version: |a Hammond, Richard (Retail management consultant). |t Friction/Reward. |b First edition. |d Harlow, England : Pearson, 2019 |z 9781292234946 |w (OCoLC)1081001037 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781292234960/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||