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IT-Servicekatalog : Services in der IT professionell designen und erfolgreich implementieren /

Ein IT-Servicekatalog beschreibt IT-Services, die ein Dienstleister seinen Servicenehmern anbietet, in einer einheitlichen Systematik. Er ist das zentrale Hilfsmittel, um auf Anforderungen des Servicenehmers optimal reagieren oder Service-Level-Agreements präzise erstellen zu können.Dieses Buch bi...

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Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Scholderer, Robert (Autor)
Formato:	Electrónico eBook
Idioma:	Alemán
Publicado:	Heidelberg : dpunkt, 2022.
Edición:	2., aktualisierte und erweiterte Auflage.
Temas:	Information technology > Management.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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