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Shift : how to transform motion into progress in business /
As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Otros Autores: | |
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Ascent Audio,
2022.
|
| Edición: | [First edition]. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cim a22000007i 4500 | ||
|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
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| 020 | |a 9781663719218 |q (electronic audio bk.) | ||
| 020 | |a 1663719217 |q (electronic audio bk.) | ||
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| 037 | |a 9781663719218 |b O'Reilly Media | ||
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| 082 | 0 | 4 | |a 658.8/12 |2 23/eng/20220503 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Lees, Richard |c (Chief strategy officer), |e author. | |
| 245 | 1 | 0 | |a Shift : |b how to transform motion into progress in business / |c Richard Lees and Azlan Raj. |
| 250 | |a [First edition]. | ||
| 264 | 1 | |a [Place of publication not identified] : |b Ascent Audio, |c 2022. | |
| 300 | |a 1 online resource (1 audio file (06 hr., 46 min.)) | ||
| 306 | |a 064600 | ||
| 336 | |a spoken word |b spw |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 344 | |a digital |2 rdatr | ||
| 347 | |a audio file |2 rdaft | ||
| 511 | 0 | |a Read by Jonathan Johns. | |
| 520 | |a As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, chief strategy and marketing officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes-a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace-and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A must-listen for innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition. | ||
| 588 | 0 | |a Online resource; title from title details screen (O'Reilly, viewed May 3, 2022). | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Consumer behavior. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Success in business. | |
| 650 | 6 | |a Consommateurs |x Comportement. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 7 | |a Consumer behavior |2 fast | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 655 | 4 | |a Downloadable audio books. | |
| 655 | 7 | |a Audiobooks |2 fast | |
| 655 | 7 | |a Audiobooks. |2 lcgft | |
| 655 | 7 | |a Livres audio. |2 rvmgf | |
| 700 | 1 | |a Raj, Azlan, |e author. | |
| 700 | 1 | |a Johns, Jonathan, |e narrator. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781663719218/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||