The Salesforce consultant's guide : tools to implement or improve your client's Salesforce solution /

Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Negley, Heather (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Fairfax, VA : APRESS, [2022]
Temas:
Customer relations > Management > Data processing.
Salesforce (Online service)
Salesforce (Serveur)
Customer relations > Management > Data processing
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction to the Salesforce ecosystem
  • Salesforce learning
  • Salesforce work experience
  • The evolution of software development
  • Common project goals
  • Sales and staffing
  • Ramp up
  • Kick off and discovery
  • Build, test, deploy
  • Client management
  • Communication
  • Emotional intelligence
  • Critical thinking and problem solving skills.

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