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The customer education playbook : how leading companies engage, convert, and retain customers /
"Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Thought Industries, Inc./John Wiley & Sons, Inc.,
[2022]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | OR_on1304834464 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 220228s2022 njua ob 001 0 eng | ||
| 010 | |a 2022008360 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d OCLCO |d OCLCF |d OCLCO |d YDX |d ORMDA |d N$T |d OCLCQ | ||
| 019 | |a 1304257827 | ||
| 020 | |a 9781119822516 |q electronic publication | ||
| 020 | |a 1119822513 |q electronic publication | ||
| 020 | |a 1119822521 |q electronic book | ||
| 020 | |a 9781119822523 |q (electronic bk.) | ||
| 020 | |z 9781119822509 |q hardcover | ||
| 035 | |a (OCoLC)1304834464 |z (OCoLC)1304257827 | ||
| 037 | |a 9781119822509 |b O'Reilly Media | ||
| 042 | |a pcc | ||
| 050 | 4 | |a HF5415.5 |b .Q55 2022 | |
| 082 | 0 | 4 | |a 658.8/12 |2 23/eng/20220316 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Quick, Daniel, |e author. | |
| 245 | 1 | 4 | |a The customer education playbook : |b how leading companies engage, convert, and retain customers / |c Daniel Quick, Barry Kelly. |
| 264 | 1 | |a Hoboken, New Jersey : |b Thought Industries, Inc./John Wiley & Sons, Inc., |c [2022] | |
| 300 | |a 1 online resource (ix, 230 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to renewing engagements. In this book, you'll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You'll also: Learn why you should prioritize customer learning and invest in customer training and education Discover how to create a detailed customer success and retention plan that emphasizes delivered value Determine how to implement a learning strategy that maximizes and scales lifetime customer value Perfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul."-- |c Provided by publisher. | ||
| 588 | |a Description based on online resource; title from digital title page (viewed on May 02, 2022). | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 2 | |a Consumer Behavior | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 7 | |a Consumer satisfaction. |2 fast |0 (OCoLC)fst00876403 | |
| 650 | 7 | |a Customer relations. |2 fast |0 (OCoLC)fst00885533 | |
| 700 | 1 | |a Kelly, Barry |c (Chief Executive Officer), |e author. | |
| 776 | 0 | 8 | |i Print version: |a Quick, Daniel. |t Customer education playbook |d Hoboken, New Jersey : Wiley, [2022] |z 9781119822509 |w (DLC) 2022008359 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781119822509/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a EBSCOhost |b EBSC |n 3265233 | ||
| 994 | |a 92 |b IZTAP | ||