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Practical innovation in government : how front-line leaders are transforming public-sector organizations /
"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oakland, CA :
Berrett-Koehler Publishers, Inc.,
2022.
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
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| 020 | |a 9781523001804 |q electronic book | ||
| 020 | |a 1523001801 |q electronic book | ||
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| 020 | |a 1523001798 |q electronic book | ||
| 020 | |z 9781523001781 |q hardcover | ||
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| 035 | |a (OCoLC)1295618812 |z (OCoLC)1295317363 |z (OCoLC)1340901863 | ||
| 037 | |a 9781523001804 |b O'Reilly Media | ||
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| 050 | 0 | 4 | |a JF1525.O73 |b R63 2022 |
| 082 | 0 | 0 | |a 352.3/67 |2 23/eng/20220204 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Robinson, Alan |q (Alan G.), |e author. | |
| 245 | 1 | 0 | |a Practical innovation in government : |b how front-line leaders are transforming public-sector organizations / |c Alan G. Robinson and Dean M. Schroeder. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Oakland, CA : |b Berrett-Koehler Publishers, Inc., |c 2022. | |
| 264 | 4 | |c ©2022 | |
| 300 | |a 1 online resource (xi, 239 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"-- |c Provided by publisher. | ||
| 588 | |a Description based on online resource; title from digital title page (viewed on August 15, 2022). | ||
| 505 | 0 | |a Pt. 1. Front-line-driven improvement -- pt. 2. Creating organization-wide front-line-driven improvement -- pt. 3. A full set of problem-solving approaches for a wide spectrum of issues -- pt. 4. When government leads the way : pushing the boundaries of innovation and improvement. | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Administrative agencies |x Reorganization. | |
| 650 | 0 | |a Organizational change. | |
| 650 | 0 | |a Government productivity. | |
| 650 | 2 | |a Organizational Innovation | |
| 650 | 6 | |a Administration publique |x Réorganisation. | |
| 650 | 6 | |a Changement organisationnel. | |
| 650 | 6 | |a Administration publique |x Productivité. | |
| 650 | 7 | |a Administrative agencies |x Reorganization |2 fast | |
| 650 | 7 | |a Government productivity |2 fast | |
| 650 | 7 | |a Organizational change |2 fast | |
| 700 | 1 | |a Schroeder, Dean M., |e author. | |
| 776 | 0 | 8 | |i Print version: |a Robinson, Alan |t Practical innovation in government |b First edition. |d Oakland, CA : Berrett-Koehler Publishers, 2022 |z 9781523001781 |w (DLC) 2021057345 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781523001804/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Gale Cengage Learning |b GVRL |n GVRL51UL | ||
| 938 | |a YBP Library Services |b YANK |n 302854145 | ||
| 938 | |a EBSCOhost |b EBSC |n 3097675 | ||
| 994 | |a 92 |b IZTAP | ||