Connected Strategy /
What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships-while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?...
Autores principales: | Siggelkow, Nicolaj (Autor), Terwiesch, Christian (Autor) |
---|---|
Autor Corporativo: | Safari, an O'Reilly Media Company |
Otros Autores: | Marantz, David (Narrador) |
Formato: | Electrónico Audiom |
Idioma: | Inglés |
Publicado: |
Ascent Audio,
2020.
|
Edición: | 1st edition. |
Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
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