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Crucial conversations : tools for talking when stakes are high /
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updat...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw Hill,
[2022]
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| Edición: | Third edition. |
| Colección: | McGraw-Hill's AccessEngineeringLibrary.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- What's a crucial conversation? And who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Choose your topic : how to be sure you hold the right conversation
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Reclaim your pen : how to be resilient when hearing tough feedback
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning.