Amazon Connect : Up and Running : Improve your customer experience by building logical and cost-effective solutions for critical call center systems /

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key Features Discover how to integrate chat with Connect to allow organizations to reduce operations costs Leverage machine learning to...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Armstrong, Jeff (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Birmingham : Packt Publishing, 2021.
Temas:
Amazon Web Services (Firm)
Cloud computing.
Enterprise application integration (Computer systems)
Application software.
Infonuagique.
Intégration d'applications d'entreprise (Systèmes informatiques)
Logiciels d'application.
COMPUTERS > Enterprise Applications > Business Intelligence Tools.
COMPUTERS > Software Development & Engineering > Quality Assurance & Testing.
COMPUTERS > Systems Architecture > Distributed Systems & Computing.
Application software
Cloud computing
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Table of Contents Benefits and Capabilities Reviewing Stakeholder Objectives Planning your Call Flow Strawman Costing Analysis Base Connect Implementation Contact Flow Creation Creating AI Bots Enterprise Application Integration Implementing Call Back Implementing Voicemail Implementing call analytics Implementing Contact Lens Implementing Chat.

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