Communication Skills Virtual Training /

Communication Skills Virtual Training offers the crucial tools you'll need to help your workshop participants master the skills that drive performance. Providing your participants with a deeper more nuanced understanding of communication will give them a solid foundation upon which to build str...

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Detalles Bibliográficos
Autor principal: Orey, Maureen (Autor)
Autor Corporativo: Safari, an O'Reilly Media Company
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Association for Talent Development, 2021.
Edición:1st edition.
Temas:
Electronic books.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Intro
  • Half-Title Page
  • Title Page
  • Copyright
  • Contents
  • The ATD Workshop Series
  • Preface
  • Introduction: How to Use This Book
  • Why Do Communication Skills Matter?
  • What Do I Need to Know About Training?
  • What Considerations Need to Be Addressed in a Virtual Delivery Model?
  • How Much Time Will Preparation Take?
  • What Are the Important Features of the Book?
  • How Are the Agendas Laid Out?
  • How Do I Use This Book?
  • Key Points
  • What to Do Next
  • Additional Resources
  • Section I: The Workshops
  • 1: Two-Day Communication Skills Workshop
  • Two-Day Workshop Objectives
  • Two-Day Workshop Overview
  • Day 1 Overview
  • Day 2 Overview
  • Considerations for the Virtual Environment
  • Preparation
  • Two-Day Workshop Agenda: Day 1
  • What to Do Between Workshop Days
  • Two-Day Workshop Agenda: Day 2
  • What to Do Next
  • Reference
  • 2: One-Day Communication Skills Workshop
  • One-Day Workshop Objectives
  • One-Day Workshop Overview
  • Considerations for the Virtual Environment
  • Preparation
  • One-Day Workshop Agenda
  • What to Do Next
  • Reference
  • 3: Half-Day Communication Skills Workshop
  • Half-Day Workshop Objectives
  • Half-Day Workshop Overview
  • Considerations for the Virtual Environment
  • Preparation
  • Half-Day Workshop Agenda
  • What to Do Next
  • 4: Ustomizing The Communication Skills Workshop
  • Customizing the Content and Activities
  • Customizing the Workshop Format
  • Communication Skills Workshop Series
  • Small Bites-Lunch & Learn Seminars
  • Theme-Based Workshops
  • The Bare Minimum
  • What to Do Next
  • Section II: Essentials of Effective Communication Skills Training
  • 5: Identifying Needs for Communication Skills Training
  • Why Needs Analysis?
  • Strategic Needs Analysis
  • Structured Interviews
  • Focus Groups
  • Surveys
  • Individual Learning Needs Analysis
  • The Bare Minimum
  • Key Points
  • What to Do Next
  • Additional Resources
  • 6: Understanding The Foundations of Training Design
  • Basic Adult Learning Theory
  • Designing for Accessibility
  • Theory Into Practice
  • Establishing a Framework
  • Identifying Behaviors
  • Practicing
  • Providing Feedback
  • Making It Relevant
  • The Bare Minimum
  • Key Points
  • What to Do Next
  • Additional Resources
  • 7: Delivering Your Communication Skills Workshop: Be A Great Facilitator
  • The Learning Environment
  • Program Preparation Checklist
  • Participant Materials
  • Handouts
  • Presentation Slides
  • Workbooks and Journals
  • Videos
  • A Strong Start: Introduction, Icebreakers, and Openers
  • Feedback
  • Role Plays
  • Participant Presentations
  • Journaling
  • Questioning Skills
  • Training Platform and Participant Management
  • A Word About Dealing with Difficult Participants
  • An Unforgettable End
  • The Bare Minimum
  • Key Points
  • What to Do Next
  • Additional Resources
  • 8: Evaluating Workshop Results
  • Levels of Measurement
  • Level 1. Measuring Participant Reactions

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