Cargando…
Tiny noticeable things : the secret weapon to making a difference in business /
"TNTs are Tiny Noticeable Things. They are all the little things that people don't need to do, but do do. They may be tiny but they are highly explosive. They create the biggest longest lasting pictures in people's minds, they show how much you care, they make and break relationships,...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chichester, West Sussex, United Kingdom :
Wiley,
2021.
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | OR_on1245418403 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 210401s2021 enk o 000 0 eng | ||
| 010 | |a 2021013971 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d UKAHL |d OCLCO |d YDX |d N$T |d OCLCF |d NLW |d YDX |d ORMDA |d OCLCO |d OCLCQ | ||
| 019 | |a 1244742082 | ||
| 020 | |a 9781119780908 |q (epub) | ||
| 020 | |a 111978090X |q (epub) | ||
| 020 | |a 9781119780915 |q (adobe pdf) | ||
| 020 | |a 1119780918 |q (adobe pdf) | ||
| 020 | |z 9781119780892 |q (paperback) | ||
| 020 | |z 1119780896 | ||
| 029 | 1 | |a AU@ |b 000069053798 | |
| 029 | 1 | |a AU@ |b 000070667978 | |
| 035 | |a (OCoLC)1245418403 |z (OCoLC)1244742082 | ||
| 037 | |a 9781119780892 |b O'Reilly Media | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HF5386 |b .W35 2021 |
| 082 | 0 | 0 | |a 650.1/3 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Webster, Adrian, |d 1958- |e author. | |
| 245 | 1 | 0 | |a Tiny noticeable things : |b the secret weapon to making a difference in business / |c Adrian Webster. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Chichester, West Sussex, United Kingdom : |b Wiley, |c 2021. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a "TNTs are Tiny Noticeable Things. They are all the little things that people don't need to do, but do do. They may be tiny but they are highly explosive. They create the biggest longest lasting pictures in people's minds, they show how much you care, they make and break relationships, yet they cost nothing. They are the difference between a four and five-star customer experience; the difference between a manager and a leader; the difference between a team that's floundering and a team that's flying. They are the difference between a great place to work and a not so great place. They could be as small as remembering a person's first name, recalling if a customer prefers their coffee with or without milk, or perhaps a handwritten note of recognition to a team member. Tiny, often overlooked simple things that have the potential to blow people away and bring about profound change. The affect these little engagers can have is quite phenomenal. Their explosive power comes from the fact that they are out of the blue, unexpected acts of kindness. They are those extra mile steps that people take for each other that go beyond expectations. Their impact is so much so that they are able to penetrate straight through the conscious mind and gain fast- track access to the subconscious, where they detonate - triggering deep, dormant emotions. Used effectively, they put smiles on faces, light up rooms and make people's day. If you are looking to inspire teams, put customers at the heart of everything you do, and stay ahead of the competition - Tiny Noticeable Things: The Secret Weapon to Making a Difference will show you how. Never underestimate the power of the TNTs!"-- |c Provided by publisher. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher; resource not viewed. | ||
| 505 | 0 | |a Acknowledgments Introduction Tiny Noticeable Things TNTs - The Difference TNTs Shared CUSTOMER TEAM PERSONAL COVID TNTs Day Prize Draw Talking TNTs Podcast TNTs 2 About the Author | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Success in business. | |
| 650 | 0 | |a Industrial relations. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 6 | |a Relations industrielles. | |
| 650 | 7 | |a industrial relations. |2 aat | |
| 650 | 7 | |a Customer relations. |2 fast |0 (OCoLC)fst00885533 | |
| 650 | 7 | |a Industrial relations. |2 fast |0 (OCoLC)fst00971609 | |
| 650 | 7 | |a Success in business. |2 fast |0 (OCoLC)fst01137062 | |
| 776 | 0 | 8 | |i Print version: |a Webster, Adrian, 1958- |t Tiny noticeable things |b First edition. |d Chichester, West Sussex, United Kingdom : Wiley, 2021 |z 9781119780892 |w (DLC) 2021013970 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781119780892/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH38671069 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH38450459 | ||
| 938 | |a YBP Library Services |b YANK |n 302032306 | ||
| 938 | |a EBSCOhost |b EBSC |n 2903199 | ||
| 994 | |a 92 |b IZTAP | ||