Lean Six Sigma for the office : integrating customer experience for enhanced productivity /

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that con...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Martin, James W. (James William), 1952- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Productivity Press, 2021.
Edición:Second edition.
Temas:
Total quality management.
Six sigma (Quality control standard)
Office management.
Service industries > Quality control.
Qualité totale.
Six Sigma.
Bureaux > Organisation.
Services (Industrie) > Qualité > Contrôle.
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
Office management
Service industries > Quality control
Total quality management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Contents
  • Introduction xiii
  • About the Author xxvii
  • STEP... 1 Align Improvement Opportunities
  • Chapter 1 Strategy Alignment 3
  • Chapter 2 Project Identification 51
  • Chapter 3 Lean Six Sigma Basics ..... 83
  • STEP 2 Plan and Conduct the Rapid Improvement Event
  • Chapter 4 Rapid Improvement Events ...135
  • Chapter 5 Data Collection and Analysis ...167 - Chapter 6 Process Improvement .... 225
  • STEP 3 Implementing Solutions
  • Chapter 7 Building a Case for Change ... 259
  • Chapter 8 Implementing Solutions ... 277
  • Chapter 9 Organizational Change ... 303
  • Index .. 339

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