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Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive /
This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local...
| Autores principales: | , , |
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| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Pearson,
2013.
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| Edición: | 1st edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 020 | |a 9780133585964 | ||
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| 100 | 1 | |a Munson, Chuck |q (Charles Lee), |e author. | |
| 245 | 1 | 0 | |a Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: |b IGNYS Automotive / |c Munson, Chuck. |
| 250 | |a 1st edition. | ||
| 264 | 1 | |a [Place of publication not identified] : |b Pearson, |c 2013. | |
| 300 | |a 1 online resource (14 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 338 | |a online resource |b cr |2 rdacarrier | ||
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| 520 | |a This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management. | ||
| 542 | |f © Pearson Technology Group |g 2014 | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 588 | 0 | |a Online resource; Title from title page (viewed September 11, 2013). | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Business logistics. | |
| 650 | 0 | |a Business logistics |x Management. | |
| 650 | 6 | |a Logistique (Organisation) | |
| 650 | 6 | |a Logistique (Organisation) |x Gestion. | |
| 650 | 7 | |a Business logistics |2 fast | |
| 650 | 7 | |a Business logistics |x Management |2 fast | |
| 700 | 1 | |a Kumar, Satish, |d 1970- |e author. | |
| 700 | 1 | |a More, Dileep, |e author. | |
| 710 | 2 | |a O'Reilly for Higher Education (Firm), |e distributor. | |
| 710 | 2 | |a Safari, an O'Reilly Media Company. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780133585964/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL7117357 | ||
| 994 | |a 92 |b IZTAP | ||