Cargando…
Customer Culture: How FedEx® and Other Great Companies Put the Customer First Every Day /
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day , the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Draw...
| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Pearson,
2002.
|
| Edición: | 1st edition. |
| Colección: | Financial Times Prentice Hall books.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | OR_on1224589364 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 060613s2002 xx eo 000 0 eng d | ||
| 040 | |a TOH |b eng |c TOH |d OCL |d OCLCQ | ||
| 020 | |a 9780130353313 | ||
| 020 | |a 0130353310 | ||
| 024 | 8 | |a 0130353310 | |
| 035 | |a (OCoLC)1224589364 | ||
| 082 | 0 | 4 | |a 658.812 |q OCoLC |2 22/eng/20230216 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Basch, Michael, |e author. | |
| 245 | 1 | 0 | |a Customer Culture: |b How FedEx® and Other Great Companies Put the Customer First Every Day / |c Basch, Michael. |
| 250 | |a 1st edition. | ||
| 264 | 1 | |a [Place of publication not identified] : |b Pearson, |c 2002. | |
| 300 | |a 1 online resource (304 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file | ||
| 365 | |b 24.00 | ||
| 490 | 1 | |a Financial Times Prentice Hall books | |
| 520 | |a Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day , the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Drawing on lessons learned at FedEx, Michael Basch identifies key cultural obstacles and leadership failures that dilute customer focus, and demonstrates exactly how to build systems and structures that help good people deliver outstanding service. | ||
| 542 | |f © Pearson Technology Group |g 2002 | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 588 | 0 | |a Online resource; Title from title page (viewed June 11, 2002). | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Corporate culture. | |
| 650 | 0 | |a Organizational effectiveness |v Case studies. | |
| 650 | 0 | |a Corporate culture |v Case studies. | |
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Quality of work life. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 7 | |a Quality of work life. |2 fast |0 (OCoLC)fst01085055 | |
| 650 | 7 | |a Organizational effectiveness. |2 fast |0 (OCoLC)fst01047852 | |
| 650 | 7 | |a Customer loyalty. |2 fast |0 (OCoLC)fst00885531 | |
| 650 | 7 | |a Corporate culture. |2 fast |0 (OCoLC)fst00879624 | |
| 655 | 7 | |a Case studies. |2 fast |0 (OCoLC)fst01423765 | |
| 710 | 2 | |a O'Reilly for Higher Education (Firm), |e distributor. | |
| 710 | 2 | |a Safari, an O'Reilly Media Company. | |
| 776 | 0 | 8 | |i Print version: |a Basch, Michael D. |t Customer culture. |d Upper Saddle River, NJ : Prentice Hall PTR, ©2002 |z 0130353310 |w (DLC) 2002020628 |w (OCoLC)48958202 |
| 830 | 0 | |a Financial Times Prentice Hall books. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/0130353310/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 994 | |a 92 |b IZTAP | ||