Trampled by Unicorns Big Tech's Empathy Problem and How to Fix It /

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Detalles Bibliográficos
Autor principal: Gavet, Maelle (Autor)
Formato: eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, Inc., 2020.
Temas:
Business.
Affaires.
businesses (business enterprises)
BUSINESS & ECONOMICS / Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright
  • Contents
  • Epigraph
  • Introduction
  • PART ONE Monsters of Scale
  • CHAPTER 1 Making the World a Better Place
  • Tech as Driver of Economic and Social Progress
  • Hidden Effects
  • CHAPTER 2 Culture Bubble
  • "What Do Engineers Know About the World!"
  • "Steve Jobs Didn't Build Apple by Being Humble and Caring About People"
  • CHAPTER 3 Emerald Cities
  • "Landlords Pounding on the Door"
  • "We Know Our Responsibility to Help Starts at Home"
  • "Shockingly Poor Value for Taxpayers"
  • CHAPTER 4 The New Feudalism
  • The Human Impact of Tech Disruption
  • "They Do a Lot More Revenue with a Lot Fewer People"
  • 1.42 Per Hour
  • CHAPTER 5 Anti-Social Networks
  • Undermining Facts and Science
  • Democracy Under Attack
  • Unrelenting Hate
  • "When She Showed Me the Messages, I Just Felt Sick"
  • "#NewZealandmosqueattack"
  • "The Ugly"
  • YouTube Recommended Alex Jones 15 Billion Times
  • Section 230
  • "You're Arguing About Whether the Baby's Dead"
  • "I'm Going to Show You More Car Crashes"
  • CHAPTER 6 Venture Capital and the Holy Grail of Scale
  • The Good, the Bad, and the Ugly
  • "It's All About Scale"
  • "You Don't Scale Fast If You Try to Get Everything Perfect"
  • FOMO
  • Harvard or Stanford?
  • A New Investor Class?
  • CHAPTER 7 Psychos of the Valley
  • A Grandiose Sense of Self-Worth and Poor Behavioral Controls
  • Shallow Affect (Superficial Emotional Responses)
  • Pathological Lying
  • A Lack of Remorse or Guilt and a Failure to Accept Responsibility for One's Own Actions
  • Callousness and Lack of Empathy
  • Juvenile Delinquency
  • CHAPTER 8 Between Scylla and Charybdis: What Happens If We Do Nothing
  • The Orwell Scenario
  • The Huxley Scenario
  • PART TWO Fixing the Chaos Factory
  • CHAPTER 9 We Should All Be Chief Empathy Officer
  • What Does an Empathetic Company Look Like?
  • 1. People
  • 2. Decision-Making Processes
  • 3. Business Model and Economics
  • CHAPTER 10 A Multiplayer Game: Corporate Governance in Tech
  • 1. Investors
  • 2. Boards and Shareholders
  • 3. Stock Exchanges
  • 4. Investment Bankers and Proxy Advisors
  • 5. Industry Bodies
  • CHAPTER 11 Breaking Up Big Tech?
  • Big Tech's Anticompetitive Behavior
  • The Anti-Antitrust Cocktail
  • Reinvigorating Antitrust
  • Zuckerberg's Pushback (And Where He's Wrong)
  • Antitrust Is Not a Universal Tool
  • CHAPTER 12 Tax, Privacy, and Other Running Sores
  • Implementing Fair and Equitable Taxation
  • Modernizing Employment and Labor Protections
  • Protecting Privacy and Rethinking Data Ownership
  • Fighting for the Preservation of Facts and Civil Discourse
  • Setting Standards for Algorithms, Artificial Intelligence, and Facial Recognition
  • CHAPTER 13 Big Tech Broke the News Media: What's Next?
  • "Sign a Big Check, Then Get Out of the Way"
  • Facebook and Google Are New Versions of Media Companies
  • News Organizations Need More Than Ever to Keep Big Tech Accountable
  • CHAPTER 14 People Power

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