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Mapping Experiences, 2nd Edition /
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint these problems because they're too focused on their own processes. This updated edition shows your team how to use alignment diagr...
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
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O'Reilly Media, Inc.,
2020.
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| Edición: | 2nd edition. |
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| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |