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Great customer service on the telephone /
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a serv...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM, American Management Association,
c1992.
|
| Colección: | WorkSmart series.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Anderson, Kristin, |d 1962- | |
| 245 | 1 | 0 | |a Great customer service on the telephone / |c Kristin Anderson. |
| 264 | 1 | |a New York : |b AMACOM, American Management Association, |c c1992. | |
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| 490 | 1 | |a The WorkSmart series | |
| 588 | |a Description based on print version record. | ||
| 520 | |a First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Telephone in business. | |
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Téléphone dans les affaires. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a Customer services |2 fast |0 (OCoLC)fst00885545 | |
| 650 | 7 | |a Telephone in business |2 fast |0 (OCoLC)fst01146390 | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 776 | 0 | 8 | |i Print version: |t Great customer service on the telephone |d New York : AMACOM, American Management Association, c1992. |w (DLC) 92022159 |
| 830 | 0 | |a WorkSmart series. | |
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