Just listen : discover the secret to getting through to absolutely anyone /

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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to w...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Goulston, Mark
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, [2010]
Temas:
Business communication.
Interpersonal communication.
Persuasive Communication
Interpersonal Relations
Negotiating > methods
Communication dans l'entreprise.
Communication interpersonnelle.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Mentoring & Coaching.
BUSINESS & ECONOMICS > Business Communication > General.
Business communication
Interpersonal communication
Interpersonale Kommunikation
Innerbetriebliche Kommunikation
Electronic book.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Foreword / Keith Ferrazzi
  • Acknowledgments
  • section I. The secret to reaching anyone
  • 1. Who's holding YOU hostage?
  • The persuasion cycle
  • The secret : getting through is simple
  • 2. A little science : how the brain goes from "NO" to "YES"
  • The three-part brain
  • Amygdala hijack and the death of rational thought
  • Mirror neurons
  • From theory to action
  • section II. The nine core rules for getting through to anyone
  • 3. Move yourself from "OH F♯@ & to OK"
  • Get through to yourself first
  • Speed is everything
  • The "Oh F♯@ & to OK" process
  • The power of "Oh F♯@ & "
  • The "Oh F♯@ & to OK" speed drill
  • 4. Rewire yourself to listen
  • "But I do listen ... don't I?"
  • How well do you know the people you know?
  • 5. Make the other person feel "felt"
  • Why does "feeling felt" change people?
  • The steps to making another person feel "felt"
  • 6. Be more interested than interesting
  • The "interesting" Jackass
  • Don't just act interested
  • be interested
  • 7. Make people feel valuable
  • 8. Help people to exhale emotionally and mentally
  • Moving a person away from distress
  • Guiding a person to exhale
  • 9. Check your dissonance at the door
  • The perils of corporate dissonance
  • When you can't avoid dissonance, anticipate it
  • 10. When all seems lost
  • bare your neck
  • Show them your neck, and they'll want to show you theirs
  • 11. Steer clear of toxic people
  • Needy people
  • Bullies
  • Takers
  • Narcissists
  • Psychopaths
  • Mirror check : who's the problem?
  • section III. 12 quick and easy ways to achieve buy-in and get through
  • 12. The impossibility question
  • 13. The magic paradox
  • The cascade of "yes"
  • A trust-gaining move
  • 14. The empathy jolt
  • How it works
  • When to employ the empathy jolt
  • The power of analogy
  • 15. The reverse play, empathy jolt #2
  • 16. Do you really believe that?
  • 17. The power of "Hmmm ..."
  • 18. The stipulation gambit
  • 19. From transaction to transformation
  • Negotiating versus relating
  • What question would make you look up?
  • 20. Side by side
  • 21. Fill in the blanks
  • 22. Take it all the way to "no"
  • 23. The power thank you and power apology
  • "Thank you" versus the power thank you
  • The power apology
  • section IV. Putting it all together : fast fixes for seven challenging situations
  • 24. The team from hell
  • 25. Climbing the ladder
  • 26. The narcissist at the table
  • 27. Stranger in town
  • The visibility stage
  • The credibility stage
  • The profitability stage
  • 28. The human explosion
  • 29. Getting through to yourself
  • 30. Six degrees of separation
  • Create one-on-one situations
  • Make virtual allies
  • Reach the gatekeepers
  • Afterword
  • Index
  • About the author
  • Keynotes/Workshops.

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