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Just listen : discover the secret to getting through to absolutely anyone /
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to w...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association,
[2010]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Goulston, Mark. | |
| 245 | 1 | 0 | |a Just listen : |b discover the secret to getting through to absolutely anyone / |c Mark Goulston ; foreword by Keith Ferrazzi. |
| 246 | 3 | 0 | |a Secret to getting through to absolutely anyone |
| 264 | 1 | |a New York : |b American Management Association, |c [2010] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher. | ||
| 505 | 0 | |a Foreword / Keith Ferrazzi -- Acknowledgments -- section I. The secret to reaching anyone -- 1. Who's holding YOU hostage? -- The persuasion cycle -- The secret : getting through is simple -- 2. A little science : how the brain goes from "NO" to "YES" -- The three-part brain -- Amygdala hijack and the death of rational thought -- Mirror neurons -- From theory to action -- section II. The nine core rules for getting through to anyone -- 3. Move yourself from "OH F♯@ & to OK" -- Get through to yourself first -- Speed is everything -- The "Oh F♯@ & to OK" process -- The power of "Oh F♯@ & " -- The "Oh F♯@ & to OK" speed drill -- 4. Rewire yourself to listen -- "But I do listen ... don't I?" -- How well do you know the people you know? -- 5. Make the other person feel "felt" -- Why does "feeling felt" change people? -- The steps to making another person feel "felt" -- 6. Be more interested than interesting -- The "interesting" Jackass -- Don't just act interested -- be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally -- Moving a person away from distress -- Guiding a person to exhale -- 9. Check your dissonance at the door -- The perils of corporate dissonance -- When you can't avoid dissonance, anticipate it -- 10. When all seems lost -- bare your neck -- Show them your neck, and they'll want to show you theirs -- 11. Steer clear of toxic people -- Needy people -- Bullies -- Takers -- Narcissists -- Psychopaths -- Mirror check : who's the problem? -- section III. 12 quick and easy ways to achieve buy-in and get through -- 12. The impossibility question -- 13. The magic paradox -- The cascade of "yes" -- A trust-gaining move -- 14. The empathy jolt -- How it works -- When to employ the empathy jolt -- The power of analogy -- 15. The reverse play, empathy jolt #2 -- 16. Do you really believe that? -- 17. The power of "Hmmm ..." -- 18. The stipulation gambit -- 19. From transaction to transformation -- Negotiating versus relating -- What question would make you look up? -- 20. Side by side -- 21. Fill in the blanks -- 22. Take it all the way to "no" -- 23. The power thank you and power apology -- "Thank you" versus the power thank you -- The power apology -- section IV. Putting it all together : fast fixes for seven challenging situations -- 24. The team from hell -- 25. Climbing the ladder -- 26. The narcissist at the table -- 27. Stranger in town -- The visibility stage -- The credibility stage -- The profitability stage -- 28. The human explosion -- 29. Getting through to yourself -- 30. Six degrees of separation -- Create one-on-one situations -- Make virtual allies -- Reach the gatekeepers -- Afterword -- Index -- About the author -- Keynotes/Workshops. | |
| 520 | |a Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people--whether they're cowo. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 1 | 2 | |a Persuasive Communication |
| 650 | 2 | 2 | |a Interpersonal Relations |
| 650 | 2 | 2 | |a Negotiating |x methods |
| 650 | 6 | |a Communication dans l'entreprise. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Motivational. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Mentoring & Coaching. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Business Communication |x General. |2 bisacsh | |
| 650 | 7 | |a Business communication |2 fast |0 (OCoLC)fst00842419 | |
| 650 | 7 | |a Interpersonal communication |2 fast |0 (OCoLC)fst00977344 | |
| 650 | 7 | |a Interpersonale Kommunikation |2 gnd | |
| 650 | 7 | |a Innerbetriebliche Kommunikation |2 gnd | |
| 655 | 0 | |a Electronic book. | |
| 776 | 0 | 8 | |i Print version: |t Just listen |d New York : American Management Association, c2010. |z 9780814414033 |w (DLC) 2009014386 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780814436479/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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