Migrating millions of users from voice- and email-based customer support to a chatbot /
"At MakeMyTrip, a large number of customer care agents were dedicated to handling customer support issues over voice and email. Given the popularity of WhatsApp in India, conversational interfaces have become mainstream for the Indian consumer. MakeMyTrip decided to capitalize on this trend and...
Clasificación: | Libro Electrónico |
---|---|
Formato: | Electrónico Video |
Idioma: | Inglés |
Publicado: |
[Place of publication not identified] :
O'Reilly Media,
2019.
|
Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
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