Migrating millions of users from voice- and email-based customer support to a chatbot /

"At MakeMyTrip, a large number of customer care agents were dedicated to handling customer support issues over voice and email. Given the popularity of WhatsApp in India, conversational interfaces have become mainstream for the Indian consumer. MakeMyTrip decided to capitalize on this trend and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Formato: Electrónico Video
Idioma:Inglés
Publicado: [Place of publication not identified] : O'Reilly Media, 2019.
Temas:
O'Reilly Strata Data Conference > (2019 : > New York, N.Y.)
Customer services > Data processing.
Computer software > Customer services.
Customer relations > Management.
Natural language processing (Computer science)
Management information systems.
Natural Language Processing
Management Information Systems
Service à la clientèle > Informatique.
Logiciels > Service à la clientèle.
Traitement automatique des langues naturelles.
Systèmes d'information de gestion.
Customer relations > Management
Customer services > Data processing
Management information systems
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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