Validating a best practice : a tool for improvement and benchmarking /

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of wh...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Van Nuland, Yves (Autor), Duffy, Grace L. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : Routledge/Productivity Press, 2021.
Temas:
Benchmarking (Management)
Total quality management.
Performance standards > Management.
Benchmarking
Total Quality Management
Étalonnage concurrentiel.
Qualité totale.
Rendement au travail > Normes > Gestion.
BUSINESS & ECONOMICS > General.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
Total quality management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Half Title
  • Title Page
  • Copyright Page
  • Dedication
  • Table of Contents
  • Foreword
  • Acknowledgments
  • Authors
  • Section I Description of The Best-Tool
  • Chapter 1 Introduction
  • 1.1 Why a Book on the Subject of "Best Practice"?
  • 1.2 What Are the Advantages of the Application of the BEST-Method and BEST-Tool for the Reader?
  • 1.3 But There Is More ...
  • 1.4 Additional Applications of the BEST-Tool
  • 1.5 The Book Focuses on Two Potential Audiences for Three Major Purposes
  • 1.6 Benchmarking, Best Practices, and Excellent Results
  • 1.7 Objectives, Benchmarking, and Definitions
  • 1.8 BEST-Method and BEST-Tool
  • 1.9 Structure of the Book
  • Chapter 2 The BEST-Method
  • 2.1 Definition of Best Practice
  • 2.2 Key Concepts in the Definition of a Best Practice
  • 2.3 Characteristics of a Best Practice
  • 2.4 Best Practice versus Best Technical Product
  • 2.5 BEST-Method and BEST-Tool
  • 2.6 Documenting a Best Practice
  • 2.7 Measurement of Excellence
  • 2.8 Enabler
  • 2.9 The PDCA-Method
  • 2.10 Results
  • 2.11 Organizational Maturity
  • 2.12 Benefits of the BEST-Tool
  • 2.13 Use of Case Studies for Demonstrating the BEST-Tool
  • 2.14 Why We Use Older Case Studies
  • 2.15 Conclusion
  • Chapter 3 The BEST-Tool: Checklist of Criteria for the Assessment of a Best Practice
  • 3.1 Assessment of the Approaches Used in a Best Practice
  • 3.1.1 Enabler
  • 3.1.2 Plan
  • 3.1.3 Do
  • 3.1.4 Check
  • 3.1.5 Act
  • 3.2 Assessment of the Achieved Results
  • 3.2.1 Results
  • 3.2.2 Test of Results Criteria on a Real-Life Example
  • 3.2.3 Conclusion
  • 3.3 Assessment of the Management of the Best Practice Process
  • 3.3.1 Definition of a Process
  • 3.4 Assessment of the Format of a Best Practice
  • 3.5 Use of the BEST-Tool (Complete and Detailed Checklist)
  • 3.6 Use of the BEST Quick Scan Tool
  • 3.7 Experiences, Tips, and Tricks
  • 3.7.1 Incomplete Best Practices
  • 3.7.2 Complete Best Practices
  • 3.7.3 Scores
  • 3.7.4 Realistic Tool
  • Chapter 4 Writing a Best Practice
  • 4.1 What Is a Best Practice?
  • 4.2 A High-Level Sequence for Developing and Writing a Best Practice
  • 4.3 Documenting a Best Practice Case Study
  • 4.3.1 Title
  • 4.3.2 Subject
  • 4.3.3 Author
  • 4.3.4 Context
  • 4.3.5 Description of the Method and Results
  • 4.3.6 Measurement Method
  • 4.3.7 Process Description
  • 4.3.8 Maturity of the Process
  • 4.3.9 Key Performance Indicators (KPI) and Results
  • 4.3.10 Distribution of the Results
  • 4.3.11 Cause and Effect
  • 4.3.12 Assessment of Enabler and Results
  • 4.3.13 Limiting Conditions
  • 4.3.14 Date and Revision Number
  • 4.4 How Many Best Practices?
  • Section II Use of The Best-Tool
  • Chapter 5 Use of the Detailed BEST-Tool: Three Case Studies
  • 5.1 Case Study 1 Organizational Culture Change at Lion Nathan (Australia)
  • 5.1.1 Who is Lion Nathan?
  • 5.1.2 Organization of Lion Nathan
  • 5.1.3 History

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