Cargando…
The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service /
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obse...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico Audiom |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Findaway World : Tantor Audio,
[2020]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cim a2200000 i 4500 | ||
|---|---|---|---|
| 001 | OR_on1153266155 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o h | ||
| 007 | sz zunnnnnuneu | ||
| 007 | cr nnannnunuuu | ||
| 008 | 200505s2020 xx nnnn o z n eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d N$T |d OCLCF |d TEFOD |d OCLCQ |d OCLCO |d ORMDA |d OCLCO | ||
| 020 | |a 9781541414556 |q (electronic audio bk.) | ||
| 020 | |a 1541414551 |q (electronic audio bk.) | ||
| 020 | |a 9781541440845 |q (electronic audio bk.) | ||
| 020 | |a 1541440846 |q (electronic audio bk.) | ||
| 029 | 1 | |a AU@ |b 000071845407 | |
| 035 | |a (OCoLC)1153266155 | ||
| 037 | |a C5D542FD-5C81-4733-98CD-F75356DD8292 |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 037 | |a 9781541414556 |b O'Reilly Media | ||
| 050 | 4 | |a HF5415.5 | |
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Toister, Jeff, |e author. | |
| 245 | 1 | 4 | |a The service culture handbook : |b a step-by-step guide to getting your employees obsessed with customer service / |c Jeff Toister. |
| 264 | 1 | |a [Place of publication not identified] : |b Findaway World : |b Tantor Audio, |c [2020] | |
| 300 | |a 1 online resource (1 audio file) | ||
| 336 | |a spoken word |b spw |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 344 | |a digital |2 rdatr | ||
| 347 | |a audio file |2 rdaft | ||
| 588 | 0 | |a Online resource; title from cover image (EBSCO, viewed May 6, 2020). | |
| 511 | 0 | |a Read by Roger Wayne. | |
| 520 | |a Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Corporate culture. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Culture d'entreprise. | |
| 650 | 7 | |a Consumer satisfaction. |2 fast |0 (OCoLC)fst00876403 | |
| 650 | 7 | |a Corporate culture. |2 fast |0 (OCoLC)fst00879624 | |
| 650 | 7 | |a Customer services. |2 fast |0 (OCoLC)fst00885545 | |
| 655 | 4 | |a Downloadable audio books. | |
| 655 | 7 | |a Audiobooks. |2 fast |0 (OCoLC)fst01726208 | |
| 655 | 7 | |a Audiobooks. |2 lcgft | |
| 655 | 7 | |a Livres audio. |2 rvmgf | |
| 700 | 1 | |a Wayne, Roger, |d 1984- |e narrator. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781541414556/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a EBSCOhost |b EBSC |n 2397909 | ||
| 994 | |a 92 |b IZTAP | ||