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Customer analytics for dummies

Ensuring your customers are having positive experiences with your company at all levels is crucial to the success of your business. Sauro shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Sauro, Jeff
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, NJ : John Wiley & Sons, Inc., [2015]
Colección:--For dummies.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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100 1 |a Sauro, Jeff. 
245 1 0 |a Customer analytics for dummies  |h [electronic resource] /  |c by Jeff Sauro. 
260 |a Hoboken, NJ :  |b John Wiley & Sons, Inc.,  |c [2015] 
300 |a 1 online resource (x, 324 pages :)  |b illustrations. 
336 |a text  |b txt  |2 rdacontent 
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490 1 |a For dummies 
500 |a Includes index. 
505 0 |a Introduction -- Getting started with customer analytics -- Identifying your customers -- Analytics for the customer journey -- Analytics for product development -- The part of tens -- Appendix. Predicting with customer analytics. 
520 |a Ensuring your customers are having positive experiences with your company at all levels is crucial to the success of your business. Sauro shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Consumer behavior  |x Data processing. 
650 0 |a Consumers  |x Research  |x Data processing. 
650 0 |a Data mining. 
650 0 |a Marketing research. 
650 2 |a Data Mining 
650 6 |a Consommateurs  |x Comportement  |x Informatique. 
650 6 |a Consommateurs  |x Recherche  |x Informatique. 
650 6 |a Exploration de données (Informatique) 
650 6 |a Marketing  |x Recherche. 
650 7 |a Consumer behavior  |x Data processing.  |2 fast  |0 (OCoLC)fst00876239 
650 7 |a Data mining.  |2 fast  |0 (OCoLC)fst00887946 
650 7 |a Marketing research.  |2 fast  |0 (OCoLC)fst01010284 
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