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You Can't Afford to Please Everyone /
While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how bes...
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
MIT Sloan Management Review,
2019.
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| Edición: | 1st edition. |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how best to align resources with customer demand and improve operational efficiency on a day-to-day basis. |
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| Descripción Física: | 1 online resource (5 pages) |