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Analyzing performance in service organizations
Just as sports teams have increasingly relied on rigorous quantitative analyses, so have many businesses. In particular, a growing number of service organizations have been investigating the use of a sophisticated linear programming technique called DEA, or data envelopment analysis. (In this articl...
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
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Cambridge, MA
MIT Sloan Management Review
[2013]
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| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |