Oracle Digital Assistant : a Guide to Enterprise-Grade Chatbots /

Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts inv...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Bors, Luc
Otros Autores: Samajdwer, Ardhendu, Oosterhout, Mascha van
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berkeley, CA : Apress L.P., 2020.
Temas:
Intelligent personal assistants (Computer software)
Assistants personnels virtuels (Logiciels)
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Intro
  • Table of Contents
  • About the Authors
  • About the Technical Reviewer
  • Acknowledgments
  • Introduction
  • Part I: Foundations
  • Chapter 1: Introduction to Oracle Digital Assistant
  • A Brief History of Chatbots
  • Oracle Digital Assistant
  • Oracle Digital Assistant Core Components
  • Conversational AI Engine
  • Dialog Flow Execution
  • Enterprise Data Integration
  • Agent Handover
  • Webview Components
  • Channel Configurator
  • Actionable Insights
  • Summary
  • Part II: Design and User Experience
  • Chapter 2: Designing a Conversational User Experience
  • Why a Conversational User Experience?
  • Designing a Conversational User Experience
  • The Goals
  • The Users
  • Creating Personas
  • Benefits of Personas
  • The User Journey Map
  • How to Create the User/Customer Journey Map?
  • Why Is a Customer Journey Map So Helpful?
  • What's Next?
  • Channels
  • Facebook Messenger
  • Twitter
  • Dialog Design
  • The Chatbot's Personality and Tone of Voice
  • Building a Personality
  • The Tone of Voice
  • The Conversation Flow
  • Designing a Motivating Dialog
  • Information
  • Goal Setting and Commitment
  • Incentives
  • Autonomy
  • Feedback
  • Backends
  • Sample Entities
  • The Usability Test
  • Using Test Scenarios
  • Exploratory Testing by a Lot of Users
  • A/B Testing
  • Chapter 3: Use Case
  • Introduction
  • The Goal
  • Who Are the Stakeholders?
  • Why a Chatbot?
  • The Customer: A Persona
  • Typify Harold
  • His Working "Day"
  • His Tooling
  • His Goal
  • The User Journey Map
  • The Touchpoints
  • Harold's Intentions
  • His Motivations/Needs
  • Emotions to Be Triggered
  • The Channel
  • The Dialog
  • The Bot's Personality
  • The Dialog Flows
  • Backends
  • Entities and Utterances
  • What Users Say/Write
  • What Travvy Says/Answers
  • Test the Conversational Interface
  • Cognitive Walkthrough
  • Usability Test
  • Train the Chatbot
  • Training in Three Steps
  • Part III: Implementing Your Digital Assistant
  • Chapter 4: Where Design and Implementation Meet
  • Introduction
  • Implementing the Travvy Design
  • Testing the Generated Skill Bot
  • Summary
  • Chapter 5: Going Through the Implementation Details
  • Introduction to Oracle Digital Assistant (ODA) Environment
  • Working with Skills
  • Create a Skill
  • Clone a Skill
  • Export a Skill
  • Import a Skill
  • Create a New Version of a Skill
  • Delete a Skill
  • Publish a Skill
  • Export Conversation Log
  • Show Channel Routes
  • Working with Intents and Utterances
  • Create an Intent
  • Add Utterances to Intent
  • Export Intents
  • Import Intents
  • Train and Test Intents
  • Working with Entities
  • Built-in Entities
  • Simple Entities
  • Complex Entities
  • Custom Entities
  • Creating an Entity
  • Add Entity to Intent
  • Working with Dialog Flow
  • Context Section
  • States Section
  • Apache FreeMarker Template Language
  • Components in the Dialog Flow
  • Built-in Components
  • Custom Components and Webview
  • Adding Skill to a Digital Assistant
  • Summary

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