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You haven't hit your peak yet! : uncommon wisdom for unleashing your full potential /
"Masterclass (title will change) collects Harvey's Mackay's decades of business leadership in all-new pieces of common sense, wisdom, advice, humor, and candid, invaluable advice for employees, bosses, and entrepreneurs. The book is broken up into hundreds of shorter easily digestible...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc.,
[2020]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- <P>Foreword xv</p> <p>Acknowledgments xix</p> <p>Introduction xxi</p> <p><b>Section 1 Adversity 1</b></p> <p>Adversity can be your best friend 3</p> <p>Bouncing back from deflating times 5</p> <p>The worst failure is the failure to try 8</p> <p><b>Section 2 Attitude 11</b></p> <p>Take charge of your attitude 13</p> <p>A smile adds face value 16</p> <p>Arrogance and business don't mix 18</p> <p>Happiness breeds success 21</p> <p><b>Section 3 Believe in Yourself 23</b></p> <p>People achieve to the degree they believe in themselves 25</p> <p>Give your self-confidence the boost you need 27</p> <p>Humility, success make good business partners 29</p> <p><b>Section 4 Business Basics 31</b></p> <p>The best job lessons I ever learned 33</p> <p>How not to ride a dead horse 35</p> <p>Discipline is the order of the day 37</p> <p>Winners set goals, losers make excuses 39</p> <p>Ethics is about what is right, not who is right 41</p> <p><b>Section 5 Coaching 43</b></p> <p>Lessons from John Wooden: Build a pyramid of success 45</p> <p>Good bosses improve good employees 47</p> <p>A great work environment is an excellent motivator 49</p> <p>Recognition does wonders for your sense of hearing 51</p> <p>Lou Holtz coaches you all the way to #1 53</p> <p><b>Section 6 Competition 55</b></p> <p>Know thy competitors 57</p> <p>How to beat your competition 59</p> <p>Competition teaches you to outswim the sharks 61</p> <p>Winners thrive on competition 63</p> <p><b>Section 7 Creativity 67</b></p> <p>Creativity does not require genius 69</p> <p>Cultivate creativity to grow success 71</p> <p>Imagination is the fuel for success 74</p> <p><b>Section 8 Customer Service 77</b></p> <p>Warning-Customers are perishable 79</p> <p>Taking care of customers is taking care of business 81</p> <p>Create a service culture 83</p> <p>The art of the apology 85</p> <p><b>Section 9 Hiring/Firing/Jobs 87</b></p> <p>Hire a professional 89</p> <p>Make a bad hire and your plans could backfire 91</p> <p>Firing is like public speaking; few like to do it 93</p> <p>Employee retention: A cause for reflection 95</p> <p>Getting a job is a job 98</p> <p>How do you get better at your job? 101</p> <p><b>Section 10 Humor/Laughter 103</b></p> <p>Laughter: The natural high 105</p> <p>A sense of humor is no joke 107</p> <p>Humor works at work 109</p> <p><b>Section 11 Ideas/Innovation 111</b></p> <p>Ideas without action are worthless 113</p> <p>Big innovations start with little ideas 115</p> <p>Spark innovation in your company 118</p> <p><b>Section 12 Leadership 121</b></p> <p>Attention: Leadership lessons from the Marines 123</p> <p>Good leaders bring out the best in employees 126</p> <p>Real leadership often defies the rules 129</p> <p><b>Section 13 Negotiation 131</b></p> <p>Successful negotiations start with stellar preparation 133</p> <p>Negotiating 101: 50 years of experience 135</p> <p>Everything's negotiable-and here's how to do it 137</p> <p><b>Section 14 Networking 141</b></p> <p>Dig your well before you're thirsty 143</p> <p>How does your networking report card stack up? 145</p> <p>Get to know the gatekeeper 148</p> <p>Make friendships work at work 150</p> <p><b>Section 15 People Skills 153</b></p> <p>Ten Commandments for the office 155</p> <p>Bad manners are bad for business 157</p> <p>Maintain a civil tongue 159</p> <p>2, 4, 6, 8-Who do you appreciate? 161</p> <p>Harvey's short course in class 164</p> <p>Who's buttering your bread? 166</p> <p>The best ship to sail-friendship 168</p> <p><b>Section 16 Persistence 171</b></p> <p>Never too late to succeed 173</p> <p>Trying times are no time to quit trying 175</p> <p><b>Section 17 Quality/Values 177</b></p> <p>Good enough never is 179</p> <p>Do it right the first time 182</p> <p>Values determine who we are 184</p> <p><b>Section 18 Roadblocks 187</b></p> <p>If you don't have a plan B, you don't have a plan 189</p> <p>Stop procrastinating before it stops you 191</p> <p>Don't let fear of success hold you back 193</p> <p><b>Section 19 Sales and Marketing 197</b></p> <p>Law of large numbers pays large dividends 199</p> <p>What makes a good sales rep? 201</p> <p>Putting the sway in persuasion 203</p> <p>Sales-up close and personal 205</p> <p>Knowing something about your customer is just as important as knowing your product 208</p> <p>Use the Mackay Sales Scalpel to sharpen selling techniques 211</p> <p>Sales is everyone's business 213</p> <p><b>Section 20 Self-Improvement 217</b></p> <p>Who do you want to be when you grow up? 219</p> <p>Never leave well enough alone 221</p> <p>Strengthen your memory 223</p> <p>Experience is the name people give to their mistakes 226</p> <p><b>Section 21 Success 229</b></p> <p>The Seven Cs of Success 231</p> <p>Success is the difference between working hard and hardly working 234</p> <p>Make like a pencil and get the lead out 237</p> <p>Sam Walton's rules for success 239</p> <p>Become "the most likely to succeed" 241</p> <p>For long-term success, give up these detrimental traits 244</p> <p><b>Section 22 Teamwork 247</b></p> <p>Look for these traits in successful team players 249</p> <p>When we find each other, a miracle begins 251</p> <p>When "go, team, go" becomes "stop, team, stop" 253</p> <p>None of us is as good as all of us 255</p> <p><b>Section 23 Time Management 257</b></p> <p>How to keep time on your side 259</p> <p>Take the time to manage your time 261</p> <p>Make the call to improve phone skills 264</p> <p><b>Section 24 Trust 267</b></p> <p>Who packed your parachute today? 269</p> <p>Whom do you trust? 271</p> <p><b>Section 25 Vision/Visualization 275</b></p> <p>Visualization helps you live your dreams 277</p> <p>Your vision shapes your reality 279</p> <p><b>Section 26 Watch Your Language 281</b></p> <p>We learn more by listening than by talking 283</p> <p>Wash your mouth clean of these career-killing phrases 286</p> <p>Spread the word: Don't gossip 288</p> <p><b>Section 27 Final Thoughts 291</b></p> <p>The Other Seven Wonders of the World 293</p> <p>The Second Ten Commandments 296</p> <p>Things I've learned in life 298</p> <p>You get what you give 300</p> <p>Lifelines beat deadlines any day 302</p> <p>Happy people make other people happy 304</p> <p>Thoughts for a richer life 307</p> <p>About the Author 311</p> <p>Index 313</p>