Turn enemies into allies : the art of peace in the workplace : conflict resolution for leaders, managers, and anyone stuck in the middle /

In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. But before you can successfully guide others in managing disagreements, you must be able to manage yourself-- your mindset, presence, and behaviors.Ring...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ringer, Judy, 1949- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newburyport, MA : Career Press, 2019.
Temas:
Conflict management.
Interpersonal relations.
Personnel management.
Personnel Management
Interpersonal Relations
Gestion des conflits.
Personnel > Direction.
Relations humaines.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction
  • Bowing in. Work on yourself alone ; Align and engage
  • Entering and blending (individual sessions). Measure willingness and ability ; Develop power and presence ; Demonstrate communication strategies
  • Redirecting (joint sessions). Look forward ; Resolve reflect, reinforce
  • Bowing out. Review and follow-up
  • Appendix A: Before action review
  • Appendix B: Style instruments
  • Appendix C: Turn enemies into allies "lite"
  • Appendix D: Support between sessions
  • Appendix E: 6-step checklist worksheet
  • Appendix F: Sample agreement.

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