The Airbnb way : 5 leadership lessons for igniting growth through loyalty, community, and belonging /

Mostrar otras versiones (1)

"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Michelli, Joseph A., 1960- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, [2020]
Temas:
Airbnb (Firm) > Influence.
Airbnb (Firm)
Hospitality industry.
Disruptive technologies.
Success in business.
Peer-to-peer travel.
Accueil (Tourisme)
Technologie de rupture.
Succès dans les affaires.
Tourisme participatif.
Influence (Literary, artistic, etc.)
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Foreword by Greg Greeley
  • Acknowledgments
  • Airbnb's Magical End-to-End Journey
  • PART I belonging
  • Make It a People Business
  • Create Belonging
  • PART II trust
  • Design for Trust and Safety
  • Practice Helpful Disclosure
  • PART III hospitality
  • Be a Host
  • Think Magical and Memorable
  • PART IV empowerment
  • Maximize Impact
  • Claim and Share Your Value
  • PART V community
  • Serve Your Neighbor
  • Own Goodness
  • To Danville and Beyond
  • Notes
  • Index
  • About the Author

Ejemplares similares