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The Airbnb way : 5 leadership lessons for igniting growth through loyalty, community, and belonging /
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
[2020]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | OR_on1108783385 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 190702s2020 nyu ob 001 0 eng | ||
| 010 | |a 2019028357 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d OCLCF |d TEFOD |d UMI |d TOH |d YDX |d EBLCP |d DLC |d OCLCO |d N$T |d OCLCQ | ||
| 019 | |a 1123174431 |a 1164505887 |a 1165385391 |a 1351840756 | ||
| 020 | |a 9781260455458 |q (ebook) | ||
| 020 | |a 1260455459 | ||
| 020 | |z 9781260455441 |q (hardcover) | ||
| 029 | 1 | |a AU@ |b 000065839079 | |
| 035 | |a (OCoLC)1108783385 |z (OCoLC)1123174431 |z (OCoLC)1164505887 |z (OCoLC)1165385391 |z (OCoLC)1351840756 | ||
| 037 | |a DF61AB96-A535-4554-9D74-FDB55EB8AA3F |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a TX941.A594 |
| 082 | 0 | 0 | |a 338.4/791 |2 23/eng/20221208 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Michelli, Joseph A., |d 1960- |e author. | |
| 245 | 1 | 4 | |a The Airbnb way : |b 5 leadership lessons for igniting growth through loyalty, community, and belonging / |c Joseph A. Michelli. |
| 264 | 1 | |a New York : |b McGraw-Hill, |c [2020] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"-- |c Provided by publisher. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher. | ||
| 505 | 0 | |a Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Foreword by Greg Greeley -- Acknowledgments -- Airbnb's Magical End-to-End Journey -- PART I belonging -- Make It a People Business -- Create Belonging -- PART II trust -- Design for Trust and Safety -- Practice Helpful Disclosure -- PART III hospitality -- Be a Host -- Think Magical and Memorable -- PART IV empowerment -- Maximize Impact -- Claim and Share Your Value -- PART V community -- Serve Your Neighbor -- Own Goodness -- To Danville and Beyond -- Notes -- Index -- About the Author | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 610 | 2 | 0 | |a Airbnb (Firm) |x Influence. |
| 610 | 2 | 7 | |a Airbnb (Firm) |2 fast |0 (OCoLC)fst01995126 |
| 650 | 0 | |a Hospitality industry. | |
| 650 | 0 | |a Disruptive technologies. | |
| 650 | 0 | |a Success in business. | |
| 650 | 0 | |a Peer-to-peer travel. | |
| 650 | 6 | |a Accueil (Tourisme) | |
| 650 | 6 | |a Technologie de rupture. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 6 | |a Tourisme participatif. | |
| 650 | 7 | |a Disruptive technologies. |2 fast |0 (OCoLC)fst01737941 | |
| 650 | 7 | |a Hospitality industry. |2 fast |0 (OCoLC)fst00961126 | |
| 650 | 7 | |a Influence (Literary, artistic, etc.) |2 fast |0 (OCoLC)fst00972484 | |
| 650 | 7 | |a Peer-to-peer travel. |2 fast |0 (OCoLC)fst01938664 | |
| 650 | 7 | |a Success in business. |2 fast |0 (OCoLC)fst01137062 | |
| 776 | 0 | 8 | |i Print version: |a Michelli, Joseph A., 1960- |t Airbnb way |d New York : McGraw-Hill, [2020] |z 9781260455441 |w (DLC) 2019028356 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781260455458/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6255719 | ||
| 938 | |a YBP Library Services |b YANK |n 16842793 | ||
| 938 | |a EBSCOhost |b EBSC |n 2688147 | ||
| 994 | |a 92 |b IZTAP | ||