Tabla de Contenidos:
  • The global airline industry / John F. ÓConnell
  • The air cargo industry / Rico Merkert and David Alexander
  • The airport industry / Lucy Budd and Stephen Ison
  • Air traffic management and air navigation service providers / Marc Bourgois, Eduardo G. González and Peter Hullah
  • The commercial aerospace industry / Fariba E. Alamdari, Jan Hogrefe and Wendy R. Sowers
  • Impacts of liberalisation in global mature markets / David Gillen
  • Liberalisation developments in key selected emerging markets / Eric T. Njoya and David Warnock-Smith
  • Evolving airline and airport business models / Marina Efthymiou and Andreas Papatheodorou
  • Application of management disciplines to airlines and airports
  • Airline business strategy / Gui Lohmann and Bojana Spasojevic
  • Airport business strategy / Nigel Halpern
  • Airline economics and finance / Anming Zhang and Yahua Zhang
  • Airport economics and finance / Anne Graham
  • Airline marketing / Blaise P. Waguespack
  • Airport marketing / Nigel Halpern
  • Airline capacity planning and management / Cheng-Lung Wu and Stephen J. Maher
  • Airport capacity planning and management / Dieter Wilken
  • Airline sustainability and corporate social responsibility / Robert Mayer
  • Airport sustainability and corporate social responsibility / Christopher Paling and Callum Thomas
  • Key selected themes
  • Patterns and drivers of demand for air transport / Xingwu Zheng and Anne Graham
  • The role of technology in airline management and operations / Berendien Lubbe and Theunis Potgieter
  • Key aspects in aviation security / William G. Morrison and Kathleen Rodenburg
  • Airline service quality and the consumer experience / Dawna L. Rhoades
  • Consumer protection regimes and passenger complaints / Paul Hooper
  • Low cost carrier implications for human resource management / Geraint Harvey and Peter Turnbull
  • Air transport and climate change / Stefan Gössling.