Cargando…

Why customers leave : (and how to win them back) /

Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book...

Descripción completa

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Avrin, David (Autor)
Otros Autores:	Winget, Larry (writer of foreword.)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Newburyport, Massachusetts : Career Press, 2019.
Temas:	Customer relations. Consumer satisfaction. Communication in marketing. Consumer behavior. Consommateurs > Satisfaction. Communication en marketing. Consommateurs > Comportement. BUSINESS & ECONOMICS / Customer Relations. BUSINESS & ECONOMICS / Consumer Behavior. Communication in marketing Consumer behavior Consumer satisfaction Customer relations
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

Ejemplares similares

Marketing 3. 0 Cómo Atraer a Los Clientes a Través de un Marketing Basado en Valores.
por: Kotler, Philip
Publicado: (2013)

Shift : transform motion into progress in business /
por: Lees, Richard (Chief strategy officer), et al.
Publicado: (2022)

Customer satisfaction : practical tools for building important relationships /
por: Scott, Dru
Publicado: (2000)

How to identify the best customers for your business /
por: Cespedes, Frank V., et al.
Publicado: (2012)

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
por: Thompson, Harvey
Publicado: (2004)

Shift : how to transform motion into progress in business /
por: Lees, Richard (Chief strategy officer), et al.
Publicado: (2022)

The service pro : creating better, faster, and different customer experiences /
por: Tate, Rick, et al.
Publicado: (2003)

The service pro : creating better, faster, and different customer experiences /
por: Tate, Rick, et al.
Publicado: (2003)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
por: Goldstein, Sheldon D.
Publicado: (2009)

The value of the customer relationship /
por: Angelini, Antonella
Publicado: (2018)

Customer-centered telecommunications services marketing /
por: Strouse, Karen G.
Publicado: (2004)

Customer-centered telecommunications services marketing /
por: Strouse, Karen G.
Publicado: (2004)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand /
por: McDonald, Kelly, 1961-
Publicado: (2013)

Customer Value Management Some Reflections and Future Trends.
por: Verhoef, Peter C.
Publicado: (2019)

Knock your socks off selling /
por: Gitomer, Jeffrey, 1946-
Publicado: (1999)

Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand.
por: Price, Bill
Publicado: (2014)

Service-ability : create a customer centric culture and achieve competitive advantage /
por: Robson, Kevin
Publicado: (2013)

The customer education playbook : how leading companies engage, convert, and retain customers /
por: Quick, Daniel, et al.
Publicado: (2022)

Secret service : hidden systems that deliver unforgettable customer service /
por: DiJulius, John R., 1964-
Publicado: (2003)

Customer experience innovation : how to get a lasting market edge /
por: Dew, Robert, et al.
Publicado: (2018)

Marketing 3.0 /
por: Kotler, Philip
Publicado: (2011)

Crafting customer experience strategy : lessons from Asia /
Publicado: (2021)

Consumer Behaviour towards Organic Food and Performance of Certification Standards.
por: Padilla Bravo, Carlos Antonio
Publicado: (2013)

Winning with customers : a playbook for B2B /
por: Pigues, D. Keith
Publicado: (2010)

Managing quality customer service : a practical guide for establishing a service operation /
por: Martin, William B.
Publicado: (1989)

What's the secret? : to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)

What's the secret? : to providing a world-class customer experience /
por: DiJulius, John R., 1964-
Publicado: (2008)

Managing markets : managing markets and customers.
Publicado: (2009)

Consumer Boycotts : Effecting Change through the Marketplace and Media.
por: Friedman, Monroe
Publicado: (1999)

Turning lost customers into gold : --and the art of achieving zero defections /
por: Cannie, Joan Koob
Publicado: (1994)

The Joyless Economy : the Psychology of Human Satisfaction.
por: Scitovsky, Tibor
Publicado: (1992)

Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
por: DiJulius, John R., 1964-
Publicado: (2002)

Winning the customer : turn consumers into fans and get them to spend more /
por: Imbriano, Lou, et al.
Publicado: (2011)

The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organization /
por: Lowdermilk, Travis, et al.
Publicado: (2020)

Happy about customer service? : creating a culture of customer service excellence /
por: Welsh, Ken
Publicado: (2008)

Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
por: Arussy, Lior
Publicado: (2008)

Marketingziel Kundenbindung.
por: Sielhorst, Thomas vor der
Publicado: (2009)

Managing knock your socks off service /
por: Bell, Chip R.
Publicado: (1992)

The customer-driven playbook : converting customer feedback into successful products /
por: Lowdermilk, Travis, et al.
Publicado: (2017)

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
por: Soudagar, Reza, et al.
Publicado: (2012)

Cannot write session to /tmp/vufind_sessions/sess_nemtcv9d7qf8gvpopc962s1m7r