Friction : the untapped force that can be your most powerful advantage /

"In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts. Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy. Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 tri...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Dooley, Roger, 1952- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, [2019]
Temas:
Bureaucracy.
Businesspeople > Time management.
Customer relations.
Organizational effectiveness.
Bureaucratie.
Gens d'affaires > Gestion du temps.
Efficacité organisationnelle.
BUSINESS & ECONOMICS / Decision-Making & Problem Solving.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Introduction
  • Prologue: Engine of Disruption
  • 1 The Friction Evangelist
  • 2 Retail Disruption-Nineteenth and Twentieth Centuries
  • 3 Transportation Disruption
  • 4 Digital Disruption
  • 5 The Science of Friction
  • 6 Decision Friction
  • 7 Customer Experience and Friction
  • 8 Technology Friction
  • 9 Friction Within Your Business
  • 10 A World of Friction
  • 11 Bureaucrats and Red Tape Warriors
  • 12 Taxes and Beyond
  • 13 Habits and Productivity
  • 14 Friction Design
  • 15 Nonprofit Friction
  • 16 Friction Everywhere
  • Conclusion: Go Forth and Find Friction
  • Appendix: The Persuasion Slide
  • Acknowledgments
  • Notes
  • Index

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