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Jim's book : the surprising story of Jim Penman - Australia's backyard millionaire /
Meet the man and uncover the story behind one of Australia's most recognised brands We all know Jim's. Maybe you just passed a Jim's Mowing trailer on the road; or maybe there's a Jim's Cleaning van parked across the street each Tuesday morning; or maybe your best mate is la...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton, Qld :
John Wiley & Sons Australia, Ltd,
2019.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Intro; Jim's Book; Contents; Prologue; Summary of the Jim's Group structure; Introduction: 'The Real Jim'; An Aussie icon; 1 The Early Years; The gardening begins; The spark of a lifelong passion; A significant gift; The apple doesn't fall far from the tree; The teenage years; 2 The Accidental Gardener; University days; The cutting edge; A PhD in History; 3 Jim's Calling; Coming to God; A ruined career; The beard appears; 4 This Little, Short-term Mowing Business; Selling by not selling; A franchise is born; A flawed business model; Expanding interstate; 5 Divorce; A unique parenting style
- Parenting tactics6 The Jim's Brand Expands; New divisions; BarterBank; National rights; North America; 7 The Jim Way; Jim's way or the highway; Complaint uproar; 8 Winning the Lottery; Meeting Li; A honeymoon marriage; 9 Growth; An experimental attitude; Jim's Cleaning; National Office gets its own office; Jim's national conferences; Foothills Conference Centre; 10 Business Can Be Tough; Fiascos; Referendum; UK struggles; Jim's call centre; Up in flames; Consolidating the call centres; Constant change; 11 Jim's Training; Training's early days; Fine-tuning training; Training today
- Jim's customer service ethosConstant feedback; A different side of Jim; 12 The Franchisee Experience; A selective process; Financially rewarding work; The complaint system: Guilty until proven innocent; 13 'A Serial Firer'; A revolving door; Firing family; 14 Revolt in the Ranks; Franchisor frustrations; Taking everything into account; UK troubles; Legal proceedings; Jim's legal strategy; 15 Tackling Insurance; A frantic start; Too trusting; 16 Looking for The One; An acrimonious partnership; Skip Bins stoush; A new CEO; 17 Duelling Diggers; Deterioration in Diggers; Legal challenges
- Mental health challenges in the Jim's Group18 Funding a Lifelong Passion; Jim's theory, summarised; Slow life history strategy; Fast life history strategy; High C and high V behaviour; Coming to his theory; Early results; Developing his theory; Funding an obsession; 19 It's All About Character; Jim's University?; Character; 20 Looking to the Future; Endnotes; About the Author; Acknowledgements; List of Interviewees; Index; EULA